Customer Assistant

Customer Assistant Glasgow, Scotland

Marks & Spencer
Full Time Glasgow, Scotland 10.9 GBP HOURLY Today
Job description

Customer Assistant - Clothing & Home - 16 hours - Temporary
Contract Date: 21/05/2023 - 24/06/2023
Working Pattern:

Vac 1: Sun 1400-1800, Tues 1530-1930,Thurs 1200-1600,Sat 1500-1900
Vac 2 : Sun 1200-1600, Tues 1530-1930, Thurs 1600-2000, Sat 1500-1900

Please Note: If your application is successful, you will be required to attend a mandatory induction of 2 consecutive days at an Induction Hub store. This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview.

Proposed Induction Dates: Monday 22nd May 09.30 - 17.00 and Tuesday 23rd May 09.00 - 17.45

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with Standard Operation Procedures
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of Visual Merchandiser principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG - Business Involvement Group

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.


Glasgow, GLASGOW, SCOTLAND;

Glasgow Argyle Street

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Parcel Shop Delivery Driver
Evri Enfield, England 11.64 - 17.46 GBP HOURLY Today

Newly-qualified drivers are welcome, however all drivers will need to undertake a short driving assessment. Youll need a full UK driving licence with 3.5 Tonne

training specialist
Humberside Fire & Rescue Service Bridlington, England 32000 - 28000 GBP ANNUAL Today

Training Coordinator

What we do

Country Style Foods are a family owned, modern craft bakery manufacturer working closely...

delivery driver
Fluor Ashford, Kent, South East England, England 22942 - GBP HOURLY Today

Are you a Van Delivery Driver looking for a new challenge? Apply below! Or call us now on 01246 956666!

Monday to Friday shift, no weekends,...

receptionist
K.S. Boodram MD PLLC Colonial Heights, VA 17 - 13 USD HOURLY Today

  • Greet and welcome patients
  • Provide positive customer service to patients
  • Be able to make appointments and handle...

Project and Programme Manager
Reach South Academy Trust Remote 32909 - 35411 GBP ANNUAL Today

Reach South is looking for an experienced Projects and Programmes Manager to primarily be involved in the project management of schools joining the Trust;