Customer Assistant

Customer Assistant Gateshead, England

Marks & Spencer
Full Time Gateshead, England 20623 - 22183 GBP ANNUAL Today
Job description

Customer Assistant - Fresh Counter - Metro Centre
16 Hours per Week, Permanent

Work Pattern
Sunday - 12:00 - 16:00
Monday - 17:30 - 21:30
Friday - 07:00 - 11:00
Saturday - 15:30 - 19:30

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG


Gateshead, TYNE AND WEAR, ENGLAND;

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

lecturer
London South Bank University London, England 42487 - 29196 GBP ANNUAL Today

The Role (Lecturer - SWAPS & Vocational Childcare/Health & Social Care - Starting Aug 2023)

£29,196 -...

School Cleaner (evenings) Brighton
Bee Cleen (Southern) Limited Brighton, England 10.5 GBP HOURLY Today

2/3 evenings per week start time 5pm - 8pm & Sundays 10am - 4pm* and Sundays for deep cleans 10am - 2pm with flexibility if necessary to work until 4pm (on a

Warehouse Assistant
NEXT LEVEL BRADFORD LTD Leeds, England 9.5 GBP HOURLY Today

Main duties include packing online orders and dealing with Deliveries. Part-time hours: 10-15 per week. Travel and hotel costs covered by us.

Live in carer
Novus Care Limited Guildford, England 18.63 GBP HOURLY Today

Due to continued growth and many new clients joining Novus Care are currently looking for experienced Live in Support Workers to come on board on a flexible,

Assistant Director of Education and Inclusion
Rotherham Metropolitan Borough Council Rotherham, England 96755 GBP ANNUAL Today

This post involves working with children and therefore if successful you will be required to apply for a disclosure of criminal records check at an enhanced