Customer Assistant Colchester, England
Job description
Customer Assistant - Visual Merchandiser - Stane Park
Permanent Contract
Shift Pattern:
Week 1:
Sunday 07:00 - 16:00
Wednesday 11:00 -20:00
Friday 07:00 - 16:00
Week 2:
Tuesday 07:00 - 16:00
Wednesday 11:00 - 20:00
Saturday 07:00 - 16:00
Purpose
Visual Merchandiser to be focused 100% on visual execution and coaching in a Best In Town Store
Key Accountabilities
Best in town execution 80% of time spent
- Delivers an aspirational and consistent visual execution that inspires our customers to buy more and buy more often
- Executes the dressing and styling of mannequins and VM displays every launch, ensuring consistent handwriting in line with M&S Principles and the key looks
- Focuses on styling updates and refreshes when there is product newness, including the placing of new lines across C&H
- Implementation of large format marketing every launch for all BU’s and small format placement in the right area in line with the marketing guidelines
- Implements and refreshes Best in Town windows and entrances, with a daily focus on 1st Bites and key customer journey touchpoints
- Creates appropriate outfit building following the guidelines and relevance to the store customer, handling the product within departments focusing on key lines and best sellers
Develop brilliant people 20% of time spent
- Supports the store coaching of outfit building and product handling alongside the M&S principles including the upskilling of wider store team members in these areas
- Deliver the highest visual standards on the high street, showcasing the product through mannequins and styling, product handling, outfit building & windows implementation, coaching the C&H team on C&H standards and presentation
- Look for opportunities to raise the bar visually in stores by working with the Store Visual Manager and Store Manager
Academy Visual Merchandisers
- With Store Visual Manager, support the Region with Visual & C&H training and coaching that sets the standard
- Consistently deliver upper quartile Best in Town standards & VM execution
- 100% execution of new initiatives
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- Wider Visual Teams
- Regional Manager
- Visual Lead
- Visual Support
- Store and Regional BIG
ABOUT US
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
ABOUT THE TEAM
Making sure our stores and colleagues are set up for success, our Retail Operations team improve the efficiency of our store operations and play a key role in identifying new ways in which we can ensure our customers always have the best experience (with the added M&S magic!) when they shop with us.
The customer is always at the heart of our business, and our role is also to ensure they can always access our guidance and support at the touch of a button – that’s where our amazing Customer Service team excel. As the trusted voice of the M&S customer, we’re enabled to genuinely make people’s lives better, whilst also influencing change in the business - informing stakeholders when, where and how it needs to happen.
It’s an exciting, fast-paced team to work in and the part you could play is crucial to our transformation as we build the M&S stores of the future and embrace newly developed digital solutions, improved supply chain processes and enhanced communication with stores and our customers.
