Customer Assistant

Customer Assistant Bristol, England

Marks & Spencer
Full Time Bristol, England 10.2 GBP HOURLY Today
Job description

Customer Assistant - Foods - Cribbs Causeway

This is a temporary contract with an end date of 01/04/2023.

Working Pattern:
Sun: 14:00-22:00
Tues: 14:00-22:00
Weds: 14:00-22:00
Thurs: 14:00-22:00
Friday: 14:00-22:00

Purpose
  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
Key Accountabilities
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices
Key Capabilities
  • Understands how M&S operates, it’s strategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • BIG


Bristol, BRISTOL, ENGLAND;

Customer Assistant
Marks & Spencer

jobs.marksandspencer.com
London, United Kingdom
Stuart Machin
$10+ billion (USD)
10000+ Employees
Company - Public
Department, Clothing & Shoe Stores
1884
Related Jobs

All Related Listed jobs

Litigation Paralegal
Aviva Norwich, England 25000 GBP ANNUAL Today

Up to 40% discount for Aviva products. 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days.

recruiter
The Law Support Group London, England 45000 - 40000 GBP ANNUAL Today

We are currently recruiting for a brand-new Recruitment Advisor position, on behalf of our client, a leading US law firm.

The role...

Army - External Resources Coordinator - Infantry Training Centre (ITC)
Ministry of Defence Catterick, England 22220 GBP ANNUAL Today

Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be

Digital Marketing and PR Executive
LOCALiq Remote 25000 - 28000 GBP ANNUAL Today

Equipment for home working provided. The successful candidate will play a vital role in strengthening the delivery of successful campaigns for our clients, so

Hotel Evening Receptionist
Osborne Hotel Newcastle upon Tyne, England 9.5 GBP HOURLY Today

Answering and telephone/email queries. The role includes greeting and checking in a guests in a friendly manner. Hours are 3pm-10pm Saturday evening.