Customer Assistant Carmarthen, Wales
Job description
Delta Wellbeing Customer Assistant
Salary: £23,301 - £24,158 (Grade D) inclusive of 8% Pro-rata
Location: Llanelli / Carmarthen
Closing Date: 10/09/2023
Job Type: Temporary - Full Time
Temporary - due to funding
Delta Wellbeing provides a multi-function call/contact handling service 24x7 across south-west Wales.
This service is available on an hourly basis to elderly and vulnerable people who use social alarms, it deals with out-of-hours emergency calls for all council services, and is an initial point of contact for social care to Adults.
All posts will include shift work, which is currently on an 8 day rota basis.
We are looking for flexible, motivated individuals who will excel in working as a key part of a team delivering vital services.
A caring and patient approach, coupled with the ability to work properly in an environment that requires many of you, are essential qualities.
Awareness of the issues associated with working with elderly or vulnerable people would be desirable, along with information about social care, and/or other services provided by the local authority.
Candidates should also have a good understanding of computers and a great style when discussing with people over the telephone.
After the training the post holders will work as part of a team of 40 Advisers, where being supportive and pulling out as a team is critical to the success of the business.
A Disclosure and Barring Service (DBS) check will be requested for this post.
You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level.
For an informal discussion please contact Billy Jones on 0300 333 2222.
*After clicking on the link you will be redirected to Carmarthenshire County Council's 'job & careers' page. Search Delta Wellbeing and the job vacancy will display.
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Ymgynghorydd Llesiant Delta
Cyflog: £23,301 - £24,158 (Gradd D) yn cynnwys 8% pro-rata
Lleoliad: Llanelli / Caerfyrddin
Math Swydd: Swydd dros dro - amser llawn
Dyddiad Cau: 10/09/2023
Dros dro- oherwydd cyllid
Mae Llesiant Delta yn darparu gwasanaeth galw / trafod cyswllt aml-swyddogaeth 24x7 ar draws de-orllewin Cymru.
Mae'r gwasanaeth hwn ar gael bob awr i bobl oedrannus a bregus sy'n defnyddio larymau cymdeithasol, mae'n delio â galwadau brys y tu allan i oriau ar gyfer holl wasanaethau'r cyngor, ac mae'n bwynt cyswllt cychwynnol ar gyfer gofal cymdeithasol i Oedolion.
Bydd yr holl swyddi'n cynnwys gwaith sifft, sydd ar hyn o bryd ar sail rota 8 diwrnod.
Rydym yn chwilio am unigolion hyblyg, llawn cymhelliant a fydd yn rhagori wrth weithio fel rhan allweddol o dîm sy'n darparu gwasanaethau hanfodol.
Mae ymagwedd ofalgar a chleifion, ynghyd â'r gallu i weithio'n iawn mewn amgylchedd sy'n gofyn am lawer ohonoch chi, yn rhinweddau hanfodol.
Byddai ymwybyddiaeth o'r materion sy'n gysylltiedig â gweithio gyda phobl oedrannus neu fregus yn ddymunol, ynghyd â gwybodaeth am ofal cymdeithasol, a/neu wasanaethau eraill a ddarperir gan yr awdurdod lleol.
Dylai ymgeiswyr hefyd fod â dealltwriaeth dda o gyfrifiaduron ac arddull wych wrth drafod gyda phobl dros y ffôn.
Ar ôl yr hyfforddiant, bydd deiliaid y swydd yn gweithio fel rhan o dîm o 40 o Gynghorwyr, lle mae bod yn gefnogol a thynnu allan fel tîm yn hanfodol i lwyddiant y busnes.
Gofynnir am archwiliad gan y Gwasanaeth Datgelu a Gwahardd (DBS) ar gyfer y swydd hon.
Bydd angen lefel dda o Gymraeg sgyrsiol arnoch. Gellir darparu cefnogaeth resymol wrth benodi i gyrraedd y lefel hon.
Am drafodaeth anffurfiol cysylltwch â Billy Jones ar 0300 333 2222.
*Ar ôl clicio ar y linc cewch eich ailgyfeirio i dudalen 'swydd a gyrfaoedd' Cyngor Sir Caerfyrddin. Chwilio Lles Delta a bydd y swydd wag yn ymddangos.
Job Types: Full-time, Temp to perm
Salary: £23,301.00-£24,158.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Language training provided
- Sick pay
- Store discount
Schedule:
- Day shift
- Weekend availability
Work Location: In person
Reference ID: 2/026499
