Customer Agent - Velocity Black UK (Remote)

Customer Agent - Velocity Black UK (Remote) Remote

Capital One - UK
Full Time Remote 10.56 - 12.04 GBP Today
Job description

Remote - National (85002), United Kingdom

Customer Agent - Velocity Black UK (Remote)

We’re excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Take a look at the announcement here.

Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualise the full potential of their lives. It's concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualising the full potential of our lives, and impacting the world in a positive way.

We are looking for someone passionate about the hospitality industry with strong existing knowledge of what it takes to be the most high-value-add concierge. The ideal candidate will be an energetic, ambitious and determined person who wants to take their career in the customer service and concierge space to the next level.

What you’ll do

  • Communicating with clients, restaurants, vendors, and team members to deliver primetime reservations at the best restaurants in the city

  • Sourcing content ideas to submit to our Content Team on a weekly basis

  • Completing end-to-end member requests

What we’re looking for

  • Adaptability and multitasking

  • Yes first mentality

  • General knowledge of high end experiences, luxury goods and restaurants

  • Experience working with high net worth individuals and clients

  • Entrepreneurial, problem-solving attitude

  • Excellent, clear and effective verbal and written communication skills

  • Experience in a collaborative and transparent environment

  • Ability to work in high-pressure environment with tight deadlines

  • Flexible working hours - available to work on evenings and weekends

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

  • REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies

  • OutFront – to provide LGBTQ+ support for all associates

  • Mind Your Mind – signposting support and promoting positive mental wellbeing for all

  • Women in Tech – promoting an inclusive environment in tech

  • EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry


At this time, Capital One will not be offering sponsorship for this role.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Customer Agent - Velocity Black UK (Remote)
Capital One - UK

https://jobs.capitalone.co.uk/
Nottingham, United Kingdom
Richard D. Fairbank
$500 million to $1 billion (USD)
10000+ Employees
Company - Public
Banking & Lending
Finance
1994
Related Jobs

All Related Listed jobs

Project Manager / MO Scheduling Lead
Accenture Birmingham, England Today

Demonstrates creativity and flexibility when creating and driving project plans, determines needed deliverables, high level approach, project profile,

Steel Erector
Thorburn Group Limited Duns Today

Join fast growing Thorburn Group Limited in Duns helping us build and erect top quality steel frame buildings across the Scottish Borders and beyond.We are really proud of the high quality of all of...

Pizza Chef
Roxy Ball Room Deansgate Manchester Today

WHAT WED EXPECT FROM YOU;In our Kitchen Team members we want energy that drives the business forward in a way that requires you to be a real team player with a passion for great food and...

Care Assistant
Newcross Healthcare Solutions Oban 14 - 0.00 GBP hour Today

Will you be a Care Assistant who makes a difference?

Newcross gives you more support and free training to make a rewarding...

Host Giraffe Restaurant Heathrow Airport
TRG Concessions Heathrow, England 9 - 11 GBP HOURLY Today

Bespoke employee support programme, including free counselling sessions. Access to a great discount platform, saving you money on everyday purchases and so much