Customer Advisor – Operations

Full Time - 37 hours per week

Permanent

Salary - Essex up to £31,492

Essex

About the role

We are looking for dynamic customer focused person to join our team. Your aim is to provide industry leading customer service between the hours of 07:00 to 20:00 Monday to Friday, 07:00 to 18:00 Saturday and 07:00 to 17:00 Sunday.

The successful candidate will take ownership of customer contact and pro-actively keep customers informed of the progress of their query ensuring first class customer service at all times.

You’ll also be required to undertake some admin duties to help support colleagues throughout the business.

About you

The successful candidate will have exceptional level of customer service as well as being able to display how they meet our company values: Customer focused, results driven, one team, ethical and creative at all times.

You’ll have a flexible approach to your working environment and embrace training and support to overcome obstacles and ensure excellent customer service.

Excellent communication skills are essential as you will respond to customer contact via web chat and social media channels.

The successful candidate will work flexibly as we are open 7 says a week including bank holidays.

Here at Northumbrian, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.