Customer Advisor - Operations Durham, England
Job description
Customer Advisor - Operations
About the role
Customer Advisor – Operations
Full Time - 37 hours per week
Permanent
Salary - up to £27,530 (depending on experience)
Pity Me, Durham
About the role
We are looking for dynamic customer focused individuals to join our team. Your aim is to provide industry leading customer service between the hours of 07:00 to 20:00 Monday to Friday, 07:00 to 18:00 Saturday and 07:00 to 17:00 Sunday.
The successful candidate will take ownership of customer contact and actively keep customers informed of the progress of their query ensuring first class customer service at all times.
You’ll also be required to undertake some admin duties to help support colleagues throughout the business
About you
The successful candidate will have exceptional level of customer service as well as being able to display how they meet our company values: Customer focused, results driven, one team, ethical and creative at all times.
You’ll have a flexible approach to your working environment and embrace training and support to overcome obstacles and ensure excellent customer service.
Excellent communication skills are essential as you will respond to customer contact via web chat and social media channels.
The successful candidate will work flexibly as we are open 7 says a week including bank holidays.
Here at Northumbrian, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
Ethical
Customer Focused
Innovative
One Team
Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
