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Job description

This is an exciting career opportunity for a Customer Advisor to join our Finance team in Huddersfield! This role will be instrumental in driving forwards the efficiencies and effectiveness of the team.

Hours of work: Monday - Thursday 8.00am - 4.45pm and Friday 8.00am - 4.30pm

You will be assigned your own portfolio of retailers and clients. As part of a small team flexibility, tenacity together with excellent communication, organisation and time management skills will be essential.

Your main responsibilities

• Ensure all collection calls, letters and follow up actions are carried out to meet agreed SLA
• Review and make appropriate recommendations on new customer applications
• As necessary arrange for the distribution of standard letters and computerised statements in order to bring the matter to the customer’s attention
• The preparation of reports on debt management and credit control as required
• Prioritise and manage workload to meet key performance indicators
• Agree, negotiate, and enforce re-payment plans
• Maintaining contact with clients to ensure invoices are clear for payment
• Resolving queries both internally and externally around outstanding invoices
• Liaise directly with 3rd party collection agencies
• Providing accounts information to internal departments including weekly reports and KPI’s

About you

• Relevant experience working in a credit control role and ideally in a sales/customer service driven environment
• Ability to establish and maintain internal and external customer relationships at all levels
• Calm and professional manner
• Ability to influence and negotiate
• Team player with proactive positive attitude
• A systematic approach and an eye for detail
• Ability to make judgements on need for consultation and escalation
• Competent with Microsoft Office products
• Experience of using finance systems

Job Types: Full-time, Permanent

Schedule:

• Monday to Friday

Work Location: In person