Customer Advisor Clerk Burton upon Trent, England
Job description
With continued success and business growth Wincanton have the opportunity for 3 Store to home Clerks to join our team at Branston.
This role is working Monday - Friday between 07:00-15:00, 08:00-16:00 and 09:00-18:00 rotating .
Salary £22.500
How will you contribute?
- Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
- Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.
- Manage customer incident calls/emails through to completion.
- Chase information from 3rd party network.
- Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.
- Ensure all paperwork has been received and delivered as per the expected KPI/SLA.
- Demonstrate empathy with the customers as and when required.
- Ensure all procedures are adhered to and report all incidents of non-compliance.
What will you bring?
- Previous Customer Service experience or NVQ level 3 in Customer Service.
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well organised, taking ownership of tasks and being able to work to detail.
- Educated to GCSE level or equivalent.
- Sound IT skills, knowledge of Microsoft Office applications
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Apply Now!
If you feel that you have what it takes to support Wincanton in delivering the best service, we would love to hear from you. Please apply by following the links and uploading your CV. We are a fast-moving organisation so we may not always wait until the closing date to review applications. As a result, you should submit your CV as soon as possible!
