Customer Advisor- Cardiff (25 hours)

Customer Advisor- Cardiff (25 hours) Cardiff, Wales

E-Cigarette Direct
Full Time Cardiff, Wales 10.65 GBP HOURLY Today
Job description

Position: Retail Customer Adviser - 4 Days per week (25 hours)
Location: Cardiff
Salary: £10.65 per hour
We make a real difference to peoples lives. You can too.*
At E-Cigarette Direct we are close to our customers and are rewarded by seeing the fantastic positive effect vaping has on peoples lives every single day.
Our retail stores are at the heart of what we do. Since 2008, weve helped thousands of happy customers switch to vaping. This is thanks to our carefully selected range of quality vaping solutions and highly knowledgeable teams.

We always operate with an honest, customer focused approach. Working together as a tight knit team to share our knowledge, provide great service, and change peoples lives.
The successful candidate to join our team will be a friendly, confident people person who is able to share our value in bringing a passion to what we do. They should enjoy a variety of tasks, and thrive on taking responsibility when working alone. Retail or vaping experience would be an advantage, but a positive attitude is far more important … everything else we can teach!
Benefits of working with E-Cigarette Direct:

  • A fun, collaborative and very rewarding work environment.
  • A values led business where people come first.
  • Opportunities for training and career development.
  • Open communication with everyone from colleagues to directors.
  • Enhanced annual leave entitlement.
  • Healthcare cash plan.
  • Cycle to work scheme.
  • Free subscriptions to wellbeing platforms/app.
  • Free tea, coffee and snacks (all day long!).
  • Generous staff discounts.

This is a permanent role working in our retail stores will require flexibility as shift patterns will vary week to week. For this role you will need to be flexible and available to work 4 days a week, including weekends.
Essential criteria:*

Have a Customer first attitude and approach to working

  • Self-motivated and willing to work alone or as part of a team
  • Experience with troubleshooting and dealing with customer queries and complaints
  • Excellent verbal communication skills
  • Competent at using a till and handling card and cash transactions
  • Reliable and Punctual
  • Willingness to learn and keep up to date knowledge on vaping products

Want to know more? Check out our website, Glassdoor profile or drop us an email recruitment[at]

In order to ensure your application reaches us, please only apply directly via our website or through

At E-Cigarette Direct we are passionate about ensuring we handle your personal data responsibly. Please read our privacy policy here for more information about the information we collect and how we store and use your data.

Job Type: Permanent

Salary: £10.65 per hour


  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Free flu jabs
  • Health & wellbeing programme
  • Profit sharing
  • Referral programme
  • Sick pay
  • Store discount

Supplemental pay types:

  • Yearly bonus

Work Location: In person

Customer Advisor- Cardiff (25 hours)
E-Cigarette Direct
Swansea, United Kingdom
Jon Nelsey
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
Consumer Electronics & Appliances Stores
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