Essex & Suffolk Water – Trinity House - Lowestoft

Full time – 37 hours per week

Salary up to £27,083

Customer Service Advisor positions for our Billing and Arrears Support Contact Centres

Can you provide an amazing customer service experience, whilst enjoying working in a fast-paced environment? If your answer is ‘ YES’ and you are interested in a career in Customer Service now’s your chance to join our fantastic teams!

About the role

We have fabulous opportunities in our Billing and Arrears Support Teams as Customer Service Advisors.

As a member of the Billing Team you will be answering calls from customers ranging from moving house to high bill queries to providing advice on payments. As a member of our Arrears Support Team, you would look into and advise the best support schemes and provide all available options to best suit our customer’s needs. This can be financial support, affordable payment plans providing advice and guidance and signposting to third parties.

With our ever growing teams and continuous growth now is an exciting time to join us. Don’t worry if this isn’t something that you haven’t done before, we’re interested in what you can bring to the role and full training will be provided.

These roles provide a great foundation for any career particularly here at Essex & Suffolk Water. We provide all our colleagues with the skills needed to develop and succeed.

About You

Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. Previous experience in a similar environment would be considered however, communication skills and a real drive to wow our customers is key. Computer skills would be beneficial but it isn’t as important as the desire to learn.

Our Company Package

Our customer teams play a key role in the success of our business to become the No 1 water company for customer service - our benefit package reflects this.

• Coaching, training and one to one development to reach your full potential.
• Competitive Salary
• Up to 28 days holidays
• Opportunity to work with great people

Here at Northumbrian/Essex & Suffolk Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.