Customer Advisor - Billing and Arrears Support Contact Centres Lowestoft, England
Job description
Customer Advisor - Billing and Arrears Support Contact Centres
About the role
Essex & Suffolk Water – Trinity House - Lowestoft
Full time – 37 hours per week
Salary up to £27,083
Customer Service Advisor positions for our Billing and Arrears Support Contact Centres
Can you provide an amazing customer service experience, whilst enjoying working in a fast-paced environment? If your answer is ‘ YES’ and you are interested in a career in Customer Service now’s your chance to join our fantastic teams!
About the role
We have fabulous opportunities in our Billing and Arrears Support Teams as Customer Service Advisors.
As a member of the Billing Team you will be answering calls from customers ranging from moving house to high bill queries to providing advice on payments. As a member of our Arrears Support Team, you would look into and advise the best support schemes and provide all available options to best suit our customer’s needs. This can be financial support, affordable payment plans providing advice and guidance and signposting to third parties.
With our ever growing teams and continuous growth now is an exciting time to join us. Don’t worry if this isn’t something that you haven’t done before, we’re interested in what you can bring to the role and full training will be provided.
These roles provide a great foundation for any career particularly here at Essex & Suffolk Water. We provide all our colleagues with the skills needed to develop and succeed.
About You
Our customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. Previous experience in a similar environment would be considered however, communication skills and a real drive to wow our customers is key. Computer skills would be beneficial but it isn’t as important as the desire to learn.
Our Company Package
Our customer teams play a key role in the success of our business to become the No 1 water company for customer service - our benefit package reflects this.
- Coaching, training and one to one development to reach your full potential.
- Competitive Salary
- Up to 28 days holidays
- Opportunity to work with great people
Here at Northumbrian/Essex & Suffolk Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.
About us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.
Our values are:
Results Driven
Ethical
Customer Focused
Innovative
One Team
Colleague benefits
We’re the great company we are because of you – our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.
To find out more about our benefits, see our benefits booklet attached to this advert.
Eyecare
Discounted Medicals
Employee Assistance Programme
Cycle2work
Buying & selling annual leave
Long service awards
Salary sacrifice car scheme
Computer
Loans
Award winning wellbeing site
NWG savings scheme
Company pension scheme
Pre-retirement workshops
Life assurance
Christmas savings club
Discounts & cashback offers
Qualification loan
