Customer Advisor Bradford, Yorkshire and the Humber, England
Job description
We currently have an exciting opportunity for a Customer Advisor to join the Developer Services Team. You will be working 37 hours per week based in Bradford, with some homeworking in place too, a hybrid working arrangement.
This is a temporary role for 12 x months duration
What will the role involve?
Developer Services works with commercial developers and customers to ensure any new developments have the correct water and wastewater plans in place. You will be the first point of contact for individual customers and developers across both Clean and Sewerage services and see them efficiently through our processes, ensuring we provide an excellent customer service.
You will provide advice and technical support on the telephone and by e-mail to internal and external customers and developers and be confident in handling and processing of all Developer Services Clean and Sewerage application forms, correspondence, check lists and any other related activity received.
You will organise your day-day workload and jeopardy manage workstreams within our service level agreements. You will manage and monitor Company IT systems for feedback from our Development Inspectors and work alongside colleagues in Developer Services to provide an excellent service to our customers. You will also produce management information when required.
What skills are we looking for?
You will have excellent customer service and case management skills and be able to build up effective working relationships with our customers and colleagues across Developer Services.
You will be highly organised, able to work on your own initiative and manage your workload against key timescales. A strong communicator you will be able to influence effectively. You will be motivated to learn new things and have strong IT skills.
Ideally you will have an understanding of the water industry or have experience of regulatory compliance from another industry.
If you are interested in this exciting opportunity, then please complete the online application process and submit a covering letter and CV outlining your suitability for the role.
Recruitment Process –
Closing date – 29th August, 2023
If successful for the role, you will be required to undergo pre employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.
All our roles are subject to a medical questionnaire, and further medicals when required
Kelda Group values equality, diversity and inclusion we believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.
Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
