Customer Advisor Remote
Job description
Company description
Role: Customer Advisor – Accident Management
Salary: £21,320
Location: Remote working
Contract: Permanent/Full-time
Working hours: Shift working Monday to Friday 0800 – 1800 and Saturday 0900 – 1300
Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.
This is the job
Joining us in Accident Management as a Customer Advisor, you will be speaking with AA Business to Business Customers who have been involved in a road traffic collision and offering great customer service at a time when they may be feeling upset, anxious and worried.
You will be taking first notification of accidents and insurance related incidents and managing the repair process until the car is delivered back to the customer post repair. Professional communication is key in this role as you will be in contact with various suppliers at all levels on both a verbal and written basis.
Do you have proven experience working within an insurance environment? Then this may be the job for you!
What will I be doing?
- Proactively reduce vehicle off-road time and associated costs by managing a smooth end to end process and agreed SLA's
- Ensure customer are kept up to date throughout the repair process
- Assess the cost effectiveness and appropriate method of vehicle repair to provide best value for money for the customer.
- Evaluate and arrange most appropriate vehicle replacement option for the customer, including hire vehicles, courtesy cars, pool vehicles or credit hire
- Maintain computer database ensuring all job details are accurate and regularly updated to ensure that customer MI is correct.
- Build relationship with customers and suppliers , including drivers, fleet managers, leasing and key manufacturing contacts
What do I need?
- Previous on the phone customer service experience
- Previous experience in insurance
- Previous experience in claims handling
- High level attention to detail when inputting data
Additional Information
As a valued member of our team, you’ll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you’re looking for here.
We’re always looking to recognise and reward our employees for the work they do. Here are just a few of the benefits you’ll have access to, as part of our team:
- Free AA Breakdown Membership from day one
- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave + bank holidays
- 50% discount on AA breakdown cover in the first year for up to 5 friends and family
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme
Plus, so much more!
Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.
We’re an equal opportunities employer and welcome applications from anyone regardless of race, sex, disability, religion/belief, sexual orientation or age.
We hope to hear from you soon.
