Customer Advisor Derby, England
Job description
Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people too.
24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.
We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.
If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.
Here at Severn Trent we take pride in knowing we come to work each day and help make a difference to our customers, working together with our colleagues to solve problems as soon as we can.
Our Customer Advisor role sits at the heart of this value with the opportunity to really make a difference to our customers.
EVERYTHING YOU NEED TO KNOW
We’re looking for people to join us in our Customer Service department in Derby, Pride Park to support our customers - and with no scripts or sales targets you can be your best self.
At Severn Trent, we want people, not robots.
Haven’t got customer service or water industry experience? Don’t worry, we can help you with that – we’ll give you all the training you need to succeed.
You’ll be the voice of Severn Trent. But just as important, you’ll be listening to what customers tell you and helping them with the right information. Every call is different; one minute you’ll be helping someone with their bill, the next you might be dealing with a leak. So, if you’re a good listener with attention to detail this is the role for you.
You’ll work in our busy customer hub full of like minded people. It’s a great open plan office environment with canteen that serves fantastic food. There’s fun incentives, free parking, regular competitions and prizes up for grabs too (Plus, you’ll get free tea and coffee, all made with our marvellous water of course).
Don’t worry if this is something that you’ve not done before. We’re interested in what you can bring to the role. In return we’ll give you six weeks of training, so you’re well prepared and confident to take calls from our customers. So that we can make sure that you have all the training you will need to really excel, if you have any annual leave booked during the training period, we may need to ask you to join us at a later date after your holiday.
And it doesn’t end there. Our continued training helped one in three of our advisors progress their careers within two years. Wonderful!
Our water is vital to our customers, so we need to be around when they need us. you’ll be working shifts totalling 37 hours per week between the hours of 7:45am and 9:00pm, Monday to Friday and Saturday’s 8:45am to 5:30pm (but of course, that means you’ll get time off in the week).
Don’t worry – you’ll always have plenty of notice of your shifts, plus lots of annual leave. We know you have a life outside work, too!
WHAT YOU’LL BRING TO THE ROLE
Limited or no experience? Don’t worry, we’ve got you.
We want someone who’s keen to make a positive difference to our customers. Your character, positivity and a caring attitude are the things we’re looking for. It’s great if you have some kind of customer focused experience such as retail, hospitality, sales or similar. But even if you haven’t, we can help you with this.
It’s a fast-paced environment so you’ll need to be comfortable in resolving one query and then moving quickly onto the next.
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.
We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care.
WHAT’S IN IT FOR YOU
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too.
We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:
- A great starting salary of £24,187.50 with a pay review each year!
- Annual company bonus of up to £1,500 (Applicable from 2024)
- 33 days leave per year - that’s 25 days annual leave and another 8 days to use in lieu for any bank holidays worked. You can also buy another 5 days holiday per year on top of this.
- 10% Monthly discount with Busy Bee Nursery, and one week free child care.
- Flexible benefits scheme including discounted goods and services. This includes things from cinema tickets, shopping, restaurant vouchers holidays etc.
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Free parking on-site
- Income protection covering half salary for up to five years if you are unable to work
- Severn Trent shares scheme, offering the opportunity to purchase discounted shares
- Family friendly policies
- Two volunteering days per year
- Life insurance of 6 times salary
- Income protection covering half salary for up to five years if you become unable to work
- Accident insurance
And when it comes to your health, we’ve recently launched a new 'health fund' to help contribute to private medical treatment for those struggling to get treatment on the NHS. Plus, we’ll also look after your wellbeing with our free physio, mental health counselling and virtual GP service.
WHAT’S NEXT
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare.
If you’re not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at [email protected].
And if your curiosity has peaked and you're wanting to find out even more, search #LifeAtSevernTrent on social media.
Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails!
