Customer Advisor Dorchester, South West England, England
Job description
Customer Services Advisor - Out of hours
30 hours per week
Fixed Term until 30th September 2024
£18,467 to £20,601
What's in it for you:
An exciting new project commenced within customer services on the 1st of October 2022, and we are looking for highly motivated officers, to join this new team, to provide an out of hours first point of contact telephony service, for our communities and residents of Dorset offering support and advice in an emergency.
The role involves working remotely from home on a four-week rota system, working a shift pattern overnight of, 00:30am – 08:30am, plus weekends and bank holidays to support the council in providing an out of hours service to our residents. You will be required to work three weekends in every four, one of these weekends is covering a day shift from 08:30am until 16:30 both Saturday and Sunday.
There will also be a requirement in this role, to fulfil administration duties to support our colleagues within the wider Organisation.
What you will be doing:
These roles are a fantastic opportunity for someone who considers themselves to be a people person, and who wishes to pursue a career in customer services or in the public sector. You will be joining our existing highly motivated, and supportive team who deliver excellent customer service through our contact centre and through digital services across the Council. We are on a digital journey to provide the best online services for those that wish to use them, to allow us more time to support those that need us most.
As part of a forward thinking, and dynamic team, you to, will be delivering excellent customer service on behalf of Dorset Council and will receive training on many of the databases and applications used across the Council from Adult Social Care, Highways Emergencies, Housing and Homelessness to Children’s Social Care and Building Control along with other key services the council offers. You will achieve a broad range of experience, knowledge, and training.
About you:
We require customer service officers who are passionate and proactive about delivering excellent customer service and who can help with a wide range of customer enquires both on the phone and digitally.
You will be working remotely, however, the nature of the work can be fast paced, and you will need the ability to make important, time critical decisions which will affect our residents in the community.
In the ‘relevant experience’ section of the application you will be expected to explain how you meet the criteria for this role listed on the person specification. When explaining how you meet the criteria, please give examples that clearly demonstrate your skills, knowledge and experience.
For enquiries about the post, please contact Gemma Haydock on 01305 228703
Dorset Council: A great place to work
We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.
At Dorset Council we:
- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success
You will:
- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression
We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.
We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.
We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.
If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.
This role is UK based and we will need to establish your Right to Work as part of the appointment process.
We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.
We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.
