Customer Advisor

Customer Advisor Ashton-under-Lyne, England

Full Time Ashton-under-Lyne, England 10.42 GBP HOURLY Today
Job description


Job Reference:

Ashton Under Lyne, Staveleigh Way

Fixed Term


The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.

The importance of your role.

This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business – our customers and patients. You will be the first person our patients see and speak to when they arrive to receive their vaccination appointments. You will deliver brilliant care and direction for every patient, responding quickly to their needs.

What you’ll be doing day to day.

You will support patients through their vaccination appointment journey, ensuring a warm welcome, collecting relevant information and ensuring they feel well-informed. You’ll be listening to customers and patients, putting them at ease and providing a great overall experience.

You can expect the role to include, but not be limited to;

  • Delivering brilliant patient care
  • Greeting patients arriving for pre-booked vaccinations
  • Explaining to patients how their appointments will work
  • Checking patients have an appointment and ensuring they are in the right place at the right time
  • Checking and capturing patient data and details on an electronic device and taking payments if required
  • Compliance with all governance, standard operating procedures and health and safety policies
  • Acting as a supportive member of the team, sometimes supporting with wider store activities when required

What you’ll need to have.

We’re looking for great people, with an approachable and friendly personality. It’s all about working together as one great team – after all it’s our people that are at the heart of our business. You never know, it could lead to another role with us. To be successful in this role you will have a professional, caring character and a true desire to help others feel good. In addition, you will have:
  • Excellent communication and listening skills and an ability to gather required data from patients
  • Passion and energy to deliver excellent patient care
  • High empathy levels and an ability to deal with patients sensitively
You will also need to be digitally savvy and comfortable with embracing and navigating technology.

Our Diversity and Inclusion commitment

Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.

Customer Advisor
Nottingham, United Kingdom
Sebastian James
Unknown / Non-Applicable
10000+ Employees
Company - Private
Drug & Health Stores
Related Jobs

All Related Listed jobs

Food Runner
Dishoom Edinburgh, Scotland 14 GBP HOURLY Today

Top-class mental health support and first aid, with a dedicated confidential advice helpline - available 24 hours a day, 365 days of the year.

Market Access Editor
Boehringer Ingelheim England Today

To provide a medical writing resource to Market Access, conducting the planning, writing, and editing of market access documents including Health Technology

Kitchen Assistant
SSP Liverpool, England 11.65 GBP HOURLY Today

Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.

Office Cleaner (part-time)
SE Commercial Services Glasgow, Scotland 10.42 GBP HOURLY Today

Part-time hours: 15 per week. We require experienced and reliable Cleaning Operatives available to start as soon as possible.

Weekend ARO Aberdeen
Scottish SPCA Aberdeen, Scotland 4633 GBP MONTHLY Today

Candidates must also have a full UK manual driving licence. The successful applicant will have practical experience of working with animals, a keen interest in