Customer Administrator Coggeshall, England
Job description
Due to growth, we have a new opportunity available within Customer Service, working for a successful distribution company based in Coggeshall. This offers an annual salary of around £23'000 to £25'000, depending on your experience.
Benefits include plenty of on-site free car parking, 20 days holiday plus bank holidays, company BBQ and free food days, a complimentary Christmas party, employee of the month awards with a gift voucher of your choice, progression opportunities and a great work environment. The working hours are Monday to Friday, from 9.00am to 5.30pm, with no evenings or weekends involved.
You will be working in office-based Customer Service role as the Customer Service Account Handler and you will be provided with three of your own customers to look after. Your existing three customers will have subscription style products sent directly to them such as make-up, hair and vitamin products. You will be responsible for taking your customers orders, which could be over the telephone or by email. You will then process your customers orders accurately onto the in-house system and then follow up the order by checking your customer has received their order and is happy. You will be looking after them from order received to order delivered.
Your responsibilities as the Customer Service Account Handler will also include resolving any queries your customer has regarding their orders, troubleshooting and liaising with internal departments to ensure that everything runs smoothly for them. Other departments within the business include their Warehouse, Ecommerce and Re-work departments. Everyone works together to ensure orders are sent to either retailers or directly to their customers, as per each customers special instructions.
Their customers are well-known retailers such as Argos, Sainsburys, Tesco and Ann Summers to name a few. You will be talking directly to your customers via email, telephone and occasionally on slack. Full training and support will be provided for this role. As the Customer Service Account Handler, you will also support other members of the customer service team with their customers, particularly around promotion periods or peak periods such as Black Friday and Christmas. As the Customer Service Account Handler, you will answer incoming telephone calls and transfer calls to different departments. Other responsibilities include working with their external suppliers to arrange pallet/carton deliveries and collections. This role offers lots of variety and once you have proven yourself there is plenty of salary reviews and progression available.
To be considered for this opportunity you will need…
* To drive or live near to Coggeshall.
* To have knowledge of Microsoft Word and Excel and confidence to learn new systems.
* To be confident to speak to customers on the telephone.
* To have order processing, or account handling, or account management experience
would be beneficial, but this is not essential.
* If you have any experience working alongside a distribution centre or a warehouse
with stock it would be beneficial, but again this is not essential.
This is an amazing opportunity, working for a great company, we look forward to hearing from you.
If you have the relevant skills and experience and wish to apply, please send me your most up to date cv to us today.
Job Types: Full-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Coggeshall, Essex: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Ideally live with 4 miles of Coggeshall
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
- Account management: 1 year (required)
- Order Processing: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
