Customer Administration Support Eastbourne, England
Job description
Working hours: 35 hours per week, Monday to Friday
Duration: Temporary - 12 month FTC
Location: Eastbourne - Moving to Brighton early 2024
Job ref: 201658
About the role
Ansvar, who are proudly part of the Benefact Group, are looking for a Customer Administration Support to join our Eastbourne office, with hybrid working. This role will initially be based in our Eastbourne office, with an office move to Brighton planned for early ’24.
An exciting opportunity to join the new business underwriting team at Ansvar, the applicant will be responsible for the day to day administrative tasks and providing support to underwriters where required. No previous insurance knowledge is necessary as training will be provided.
This is a fantastic opportunity to join a rapidly growing and forward thinking business, giving you a real opportunity to develop your career and be part of a purpose led organisation.
Key responsibilities
- Plan, prioritise and manage own work to deliver agreed objectives in line with SLAs.
- Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.
- Identify issues and anomalies and escalate in line with company policy.
- Build effective internal relationships to deliver exceptional customer service
- Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team.
- Identify and recommend improvements to processes.
- Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy.
- Where relevant receive referrals from broker and make contact with brokers and/or business partners by telephone to expedite issues.
- Perform other admin duties as and when required.
Knowledge, skills and experience
- Educated to GCSE level including Maths and English.
- Appropriate IT skills.
- Strong verbal communication and ability to produce tailored written communication.
- Good system and administration skills with attention to detail and accuracy to ensure data integrity and compliance.
- Professional and personable
- Positive and pro-active with a can-do attitude.
What we offer
- A competitive salary - let's discuss it
- Flexible working
- Competitive Group Personal Pension - up to 12% employer contribution
- Annual Bonus scheme up to 24%
- 25 days annual leave plus bank holidays
- A holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
At the Benefact Group, we welcome applicants from all backgrounds and experiences. We understand that the perfect candidate for this role may not necessarily meet every requirement listed in this advert, and we encourage you to apply even if you feel that you don't fulfil every single qualification. Your unique perspective and potential are valuable to us, and we invite you to submit an application if this opportunity resonates with you.
