Customer Accounts Specialist Croydon, England
Clarion Housing Group
Full Time
Croydon, England
29445 - 34500 GBP ANNUAL Today
Job description
Salary: £29,445 - £34,500 per annum
Hours: 36 per week
Contract Type: Permanent
We’re looking for an experienced Customer Accounts Specialist to join our team based in Croydon on a permanent basis.
The Customer Accounts Specialists support the delivery of the Group’s income management service and policies, which aim to maximise the amount of rent collected from, and minimise the financial hardship suffered by our customers across the whole Group.
Some of the key accountabilities for the role include:
- Owning the whole income collection and arrears process within a defined geographical patch of properties, as defined by policy and process to ensure appropriate recovery action is taken to reduce the level of arrears in line with annual targets.
- Negotiating sustainable repayment arrangements with customers who cannot clear a debt in full
- Taking legal action as appropriate and in line with policy to recover rent debt, including the service of notices, the completion of legal paperwork and the presentation of cases in the county court before a district judge without legal representation.
- Establishing and maintaining strong, effective relationships with Clarion colleagues and external partners, such as local authorities, the DWP and advice agencies
- Providing high quality customer service and benefit advice to customers and referring for specialist help as required
- Attending evictions on occasion
What we’re looking for?
Customer service is key in this busy role and we’d love to hear from you if you are target driven, have a strong track record in delivering a high quality service and have first rate communication skills. You need to be able to adapt well and be confident in dealing with difficult situations. You’ll present cases in court so you need excellent written communication skills and you should be comfortable with report writing and mathematical calculations.
In terms of experience, a housing background is desirable along with GCSE Maths and English Grade C or equivalent and proficiency in MS Office packages. You’ll need to be able to travel extensively across region to remote locations where public transport may not be available.
If this sounds like the opportunity for you, we look forward to hearing from you.
What you can expect from us
Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-
- Competitive salaries that are benchmarked regularly against current market rates
- Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.
- A flexible benefit scheme tailored to you, inclusive of dental insurance, restaurant card, cycle to work; we also give you 1% of your salary to spend on whichever approved benefit you like!
- Matched pension contributions of up to 7.5%
- Flexible and agile working for the majority of our employees
Other perks
- Company Bonus Scheme
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season ticket and study leave
Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.
Closing Date: Wednesday 8th March 2023 at midnight.
Interviews will be held on Wednesday 15th March 2023.
For further details on this vacancy, please click ‘apply’
You can download a copy of the role profile here –
Customer Accounts Specialist
Applicants must be able to travel across regions as required.
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
Clarion Housing Group
www.clarionhg.com
London, United Kingdom
Clare Miller
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
