Customer Accounts Officer Sheffield, England
Job description
An exciting opportunity has arisen to join the Direct Payment team which is being expanded as part of an ongoing improvement plan for Direct Payments at Sheffield City Council. We have a number of positions available are:
- 1 permanent at 37 hours
- 1 temporary maternity cover up to 11/02/2024
- 1 temporary up to 30/04/2024.
We are looking for conscientious, financially minded people who have excellent I.T and administrative skills. The role is primarily to audit Direct Payment accounts, making sure a personal budget is spent in line with current legislation, as well as invoicing for the return of unspent monies. The role includes case management and requires a high level of attention to detail.
The new Direct Payment team’s aim is to improve and streamline the Direct Payments process for both staff and clients. The team are regularly contacted with queries on Direct Payments and part of the team expansion will be to offer detailed advice and support to internal staff and external customers, ensuring the best outcomes and experience for all.
Therefore this job role will involve engaging and working collaboratively with colleagues across multiple teams, as well as external stakeholders such as Managed Account Companies. We are looking for a motivated individual with excellent communication skills and a strong team player, who can navigate complex queries.
For further information about the post please phone 07387546589 (between 10:00 to 16:00) or email [email protected].
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
Job details
