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Overview of the role

To support the Wholesale Finance team by updating, maintaining, and creating a variety of reports and in an accurate and timely manner. To be responsible for the day to day processing of new account applications in line with current external regulations / internal policies and conducting licence checks. Monitoring the group email inbox, dealing with queries, communicating with and supporting the wider business and external customers.

Main Responsibilities

• Responsibility for updating, maintaining, or creating reports or other pieces of work as directed by line manager or other members of the Wholesale Finance Team
• Supporting the wider business with relevant requests, e.g. Sales team, AR team, Project Manager etc
• Day to day responsibility for setting up new customer accounts, following internal policies, external regulations, and within agreed SLAs
• Day to day responsibility for updating customer databases and trackers
• Daily monitoring of group inbox, and responding to queries promptly or escalating where required
• Conducting regular licence checks of customers in line with current regulations
• Excellent communication required with all key internal and external stakeholders (e.g. Alliance for external)
• Excellent customer service required when dealing with external customers during the account set up process

Key knowledge and skills required:

• Experience in Awards / OpenAccounts / Microsoft software
• Good communication skills with both internal and external customers
• Not afraid to challenge stakeholders where required
• Good attention to detail
• Good time management skills

Problem solving & Change:

• Make decisions regarding setting up customer accounts by following process notes and internal policies, querying any issues with the relevant stakeholder
• Daily, weekly, and monthly planning of own workload
• Identifying where efficiencies can be made within own team processes
• Being proactive when there are changes or new projects that could impact on own team processes or workload

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.

About The Company

For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy is the third largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.

Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.

The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.

We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.

We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.

‘Together we make a difference’

Package Description

• Competitive salaries
• Excellent training & development opportunities
• Paid Holidays
• Workplace pension scheme
• Staff Discount
• Travel Loans and more…..