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Virgin Active have long committed to inspiring both new and current members to live an active life. There is a whole lot more to Virgin Active, there is a number of employees who work behind the scenes to support our clubs in delivering world class exercise experiences. We are Membership Accounts Specialist to join our Membership Team.

As a Membership Accounts Specialist, you will ensure excellent customer relationships and service via all channels / platforms, e.g. telephony, email, social media, etc. and play a fundamental role in shaping our Customer Journey, driving Customer Experience, Retention and Customer Satisfaction

The role:

• Liaising with customers and club teams with all customer financial queries are answered correctly and in a timely manor
• Make proactive and reactive calls to members who may be cancelling their membership to support the continuation of membership
• Make proactive calls to members who are on our CRM journey to support the continuation of membership by engaging with the customer
• Make proactive calls to customers in debt to collect overdue membership fees owed to Virgin Active to support continuation of membership
• Make proactive calls to customers with a cancelled Direct Debit to re-in-state and support continuation of membership
• Make proactive calls to annual members to renew their membership
• Answer any questions staff and members may have regarding debt and accounts

What qualities does a Membership Accounts Specialist need to join Virgin Active?

• Membership Accounts Specialist
• Excellent communication skills, diplomacy is imperative. You should be able to demonstrate the ability to communicate brilliantly at all levels with members of the public and business colleagues alike, in writing and over the phone
• A ‘can do’ attitude, highly motivated and ready to take ownership
• Open to new ways of doing things and able to adapt to new methods of working
• To live and role-model our Values of Always learning, always improving; Inspiring People; Have fun; and Do the right thing; and to bring to life our People Promise of We are one team and want our people to always feel they can be themselves. We work hard and we dream big

Our Perks

• 25 days (excluding bank holidays) annual leave – and we want you take them
• Access to The Peoples Pension, with our contributions at 3%
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for a child too, ability to take advantage of our Club V
• We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes and PT sessions to discounts on health and beauty treatment and products
• Obviously so many discounts across the Virgin Group, from Virgin Media to Virgin Atlantic - who doesn’t love a discount!
• BUPA dental insurance, accessing dental experts whenever you need
• Vitality health insurance. Vitality offer a range of exclusive discounts too!
• Life Assurance at 4 times your annual salary, though this is one benefit we hope you won't need.
• Financial fitness is just as important as physical, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges
• Access to ePoints, offering loads of online discounts to retailers such as Amazon, ASOS and Adidas
• Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best