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Job description

Novotel Liverpool Paddington Village managed by Legacy Hotels and Resorts Limited have a rare opportunity for a Night Porter to join our high calibre team in a well-established global brand. This role is part time.

Role Overview

To monitor hotel security, serve room and drinks service to guests, carrying out cleaning duties. Ensuring hotel public areas are to the highest possible standards. Assist guests with requests or enquiries. Commitment to Quality All staff are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times.

Duties and Responsibilities include:

• Handle all queries promptly ensuring the customer receives friendly and efficient response
• Ensure all areas are secured and carry out regular security checks throughout the night
• Prepare and serve food and drink from the 24 hr menu upon request to residents
• Ensure all food and drinks served during the night are charged for, and to ensure no revenue is lost.
• Undertake the check-in and check-out of guests, ensuring that all accounts are settled before departure
• Operate the early morning call system, ensuring all guests receive their call as requested
• Communicate any request to the relevant guests
• Move guest luggage if requested
• Organise taxi or transport for guests, also staff, if authorised by Nights Manager or General Manager
• Control of music and lighting in all public areas
• Set up and breakdown conference and banqueting rooms as and when required as per Company standards, function sheet or instruction from the Duty Manager
• Ensure all function rooms are cleaned to the required standard when required
• Collect in breakfast cards from bedrooms, prepare and serve early trays
• Assist guests after functions with their requirements
• Ensure that only residents are in the hotel at the end of functions
• Keep all bars secure at all times
• Report any maintenance defects to Nights Manager at the end of the shift
• Ensure that no staff come into the hotel during the night when off duty, unless authorised by the Night Manager.

What's in it for you?

• A competitive base salary
• Special rates for our team members, and friends and families while travelling and staying in our hotels
• Free use of our gym facilities at off-peak times
• Bike parking facility
• Flexible schedule
• Excellent discounts through our global Accor Reward programme for you, your family and friends

Job Type: Part-time

Benefits:

• Company events
• Company pension
• Gym membership

Schedule:

• Night shift

Work Location: In person

Reference ID: NPPT