CSR (Customer Service Representative) Remote
Job description
ABOUT ROUTE4ME, Inc
Route4Me, www.route4me.com, is an American multinational technology company specializing in optimization software for logistics-intensive businesses. Route4Me has offices in Northern New Jersey and Florida. It operates as a distributed team based out of the United States and Eastern Europe, Western Europe, Asia, and South America.
Route4Me is the first route optimization company to have over 2,000,000 mobile app downloads and over 36,000 customers actively use it to help drive value in the world’s most operationally efficient companies.
Our company has eliminated billions of inefficient miles driven, the equivalent of planting over 13,000,000 trees. By reducing waste, customers can stay in business, grow, have higher profits, and pay owners and team members more money.
This is a fun and fast-paced environment. We work with straightforward tasks using our established procedures.
JOB DESCRIPTION
Route4Me is looking for experienced candidates to join our Concierge team. You will work remotely 100% of the time, providing the perfect balance of working in comfort and
the efficiency of your home while being part of a high-performance team.
Concierge plays a vital role at Route4Me as the first point of contact for customers, partners, and prospects. Supporting internal and external stakeholders, the Concierge Representative creates lasting impressions that aid in converting leads to customers by anticipating needs, effectively listening, and following established processes. The concierge also works closely with existing customers by acting as an information conduit and advocating on customers' behalf to achieve speedy resolution. Among other responsibilities, the Concierge Representative will:
· Answer all incoming calls from all over the world, bringing a positive attitude and energy to every conversation
· Qualify potential customers that show interest in our routing software by answering inbound and conducting outbound calls, communicating in writing via email and SMS
· Evaluate caller needs, assist the caller whenever you can, and/or route the caller to the team that can assist them
· Log all information in our CRM system
KEY SKILLS WE ARE LOOKING FOR
- Customer service/phone receptionist/outbound sales call experience: preferred 1-2 years
- Consistent positive attitude and energy to every conversation
- Strong verbal and written communication skills
- Friendly and polite
- Punctual
- Flexibility with schedule
- Must have strong computer skills and the ability to troubleshoot their computer
- Ensure consistent customer satisfaction by meeting call quality standards
- Self-motivated and able to work both independently and as part of a team
- Have a quiet room or space to conduct phone calls (no background noise)
- Secure internet connection (minimum of 40 Mbps download, 10 Mbps upload)
- Bilingual is a plus - French / Portuguese / Spanish fluency (both written and verbal)
Job Type: Full-time
Pay: £11.00-£13.00 per hour
Benefits:
- Additional leave
- Bereavement leave
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Overtime
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service (required)
Work Location: Remote
Expected start date: 31/05/2023
