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United Kingdom, Homeworking, Remote

Responsibilities

• Converting incoming calls, emails, and web chats into bookings to meet personal sales targets
• Selling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises, flights, hotel stays and land tours.
• Upselling and booking ancillary products and services where appropriate.
• Providing excellent call quality compliant with current industry regulations e.g. GDPR
• Offering exceptional customer service by building rapport and using personal experience – making us stand out from our competitors and to encourage customer loyalty.
• Remaining aware of current offers, promotions, discounts, and marketing campaigns and to use this information to maximise sales opportunities
• Keeping up to date with own product knowledge including completion of all cruise line online learning platforms, attending in house training and being aware of current industry trends
• Maximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.
• Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking.
• Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.

Skills

• previous experience selling cruises or bespoke long-haul itineraries essential
• Self-driven to work towards and exceed targets
• Past telephone sales experience preferably in travel retail or tour-operating
• Dynamic packaging experience preferred
• Passionate and enthusiastic about selling cruises
• Homeworking experience preferred
• Good cruise and travel product and system knowledge
• Previous experience of using Amadeus/GDS flight systems preferred but not essential

Benefits

• Competitive basic salary plus lucrative bonus scheme. OTE £30K - £40K+
• Access to all cruise line incentive schemes E.g., Shine Rewards, Myclubroyal etc.
• Operational hours Mon-Fri 9-9pm. Sat & Sunday 9-7pm. We operate a 6-week rolling shift pattern working alternate weekends and a range of shifts around these hours
• 20 days holiday per year plus bank holidays. Increases by 1 day per year up to a max of 25 days
• Contributory pension scheme
• Educational cruise trips and ship visits
• Staff and friends and family discounts