CRM Executive - Retail London, England
Job description
About the team
We are on a mission to revolutionise the retail e-commerce industry. We are a tech-driven company, committed to delivering innovative solutions that redefine the shopping experience for millions of customers worldwide. We are at the forefront of something massive, and we're looking for a CRM executive to join our team and help us shape the future of retail e-commerce.
About the role
As the CRM executive for Retail you will help develop and execute campaigns as part of our wider Retail growth marketing strategy. You will also work with our wider marketing, data analytics, CRM and creative teams to develop a long-term CRM strategy that aligns with our vision and goals.
You will be involved at the start of a groundbreaking initiative, where your contributions will have an impact on our growth in all our markets. You will report into the Retail Marketing Manager and can work under a hybrid working model between our London HQ and home.
What you'll be doing
- Own operational delivery, optimisation & reporting of all automated and bespoke campaigns, across channels such as email, push & in app, to deliver engagement, consideration & conversion
- Collaborate with Retail marketing manager to create & deploy an effective test and learn strategy, including A/B testing, to improve the performance of campaigns
- Report on all campaigns to stakeholders & propose/manage changes, to effectively manage spend vs budgets
- Improve our processes to ensure we learn from every campaign and get faster and more streamlined every time
Requirements
- 2-3+ years CRM experience in a relevant industry (retail, grocery, travel sectors preferred)
- Strong problem-solving and analytical skills
- CRM / campaign management platform experience (Braze experience preferred)
- Stakeholder management skills
- Experience using data visualisation tools & reporting
Why Deliveroo
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
