CRM Assistant London, England
Job description
About the role
As a CRM Assistant you are the voice of Deliveroo when speaking with our customers across the Globe and be an important driver of delivering the CRM strategy. Reporting into the CRM Manager you'll execute and support the daily running of CRM campaigns to enhance our marketing calendar via email, push and in app pop ups. Overall you'll create engaging content that is relevant to our customers, focusing on utilising the right channels at the right time and that deliver a meaningful impact to our customers and the business. You'll sit within the Central CRM Team, but work with teams from across the whole business, including our local markets.
You will report into the CRM Manager and can work under a hybrid working model between our London HQ and home.
What you'll be doing
- Support the CRM Manager in building and optimising lifecycle and tactical marketing campaigns.
- Create engaging and dynamic delivery of emails, push-notifications and in-app messages
- Report, analyse, and pull out insights to inform campaign decisions.
- Support with test & learn strategies to improve email templates, content and customer initiatives creating email best practice and making recommendations across the business
- Analyse and track segments for future growth and commercial planning
Requirements
- Bachelor's Degree (Marketing or Business preferred) or relevant experience
- Able to prioritise workload
- Analytical skills highlighting key data trends to inform decision
- Highly computer literate with:
- Excel and PowerPoint
- Familiarity with HTML/CSS is a bonus!
- Email marketing platforms
Why Deliveroo
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
