CRM Assistant London, England
Job description
About the role
As a CRM Assistant you are the voice of Deliveroo when speaking with our customers across the Globe and be a key driver of delivering the CRM strategy. Reporting into the Senior CRM Manager you'll execute and support the daily running of CRM campaigns to enhance our marketing calendar via in-app banners, email, push and in app pop ups. Overall you'll be focused on creating engaging content that is relevant to our customers, focusing on utilising the right channels at the right time and that ultimately deliver a meaningful impact to our customers and the business. You'll sit within the Central CRM Team, but work closely with teams from across the whole business, including our local markets. You will be hybrid working between our London Head Office and home.
You'll be a passionate and technical email marketer, who puts the customer at the centre of their decision making and campaign execution. You'll be the kind of person who can't wait to look at your metrics soon after a send, and you'll get excited about new ideas, new channels and new campaigns.
What you'll be doing
Collaborate with the UK CRM Manager, UK Marketing Team and other stakeholders to support the UKI Marketing and/or Lifecycle calendar through CRM channels
Create engaging and dynamic end-to-end delivery of emails, push-notifications and in-app messages executing in a timely and effective manner
Communicate with stakeholders to ensure workloads & deadlines are managed (we love Slack channels for everything)
Report, analyse, and pull out trends and insights to inform campaign decisions.
Support with test & learn strategies to optimize email templates, content and customer initiatives creating email best practice and making recommendations across the business
Help with the CRM strategy: analyze and track key segments for future growth and commercial planning
Requirements
Bachelor's Degree (Marketing or Business preferred) or relevant experience
Prioritise workload
Attention to detail and email deadlines are adhered to, maintaining high standards of accuracy
Analytical skills highlighting key data trends to inform decision
Highly computer literate with:
Excel and PowerPoint
HTML familiarity (ability to understand where changes need to be made)
Email deployment platforms
Why Deliveroo
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it, when and where they want it.
Workplace & Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
