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Permanent

40 Hours

Excellent

U.K

Reporting to the Crewing Supervisor, the Crew Support Desk Assistant is responsible for supporting the Crewing Teams and play a part in the effective resource management of all Crew across the Jet2.com flying programme.
This is an office-based role, working a 12 hour shift pattern of 4 duties on, followed by 4 days off.

What will you do in the role?

The Crewing Support Desk is responsible for ensuring all crew calls and queries are managed and dealt with in an efficient and timely manner. In addition to this, you will be offering administrative support and maintaining departmental documentation. You will also;

• You will also be required to quickly, calmly and effectively communicate with Crew and other operational Teams within the business, often in pressurised situations.
• The Crewing department is a problem-solving Team at the heart of the busy Operational Control Centre that constantly monitors over 5000 Crew members’ rosters across our 10 UK bases as well as overseas operations.
• You will be fully trained in all aspects of Cabin Crew and Flight Deck working practices in accordance with CAA & Jet2.com rules and regulations.
  

What are the key skills / experience you’ll already have?

The successful candidate must be interested in starting a career within the aviation industry and thrive in a fast paced and demanding customer service environment. No previous experience necessary as full training will be given. You will also;

• You must be able to remain calm and demonstrate the ability to manage your own workload in a demanding environment.
  

What can we offer you?

We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including:

• Competitive salary, with annual pay review
• Contributory pension scheme
• 3 x salary life assurance
• Generous Discretionary Profit Share Scheme
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

This is a great opportunity to be part of an exciting, forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!

Jet2.com

Airline

Operations

Resource & Crew Planning

Operations

Crewing