credit manager West Midlands
Job description
Credit Controller
Rexel UK are recruiting for a Credit Controller to effectively and efficiently monitor and maintain up to 500 customers with a total debt up to £8M consisting of National and/or Non-National accounts, minimising aged debt and maximising cash collection across a customer base using both EDI and standard trading platforms.
This is a varied role, suited to someone who is able to develop good working relationships with internal and external customers via phone and email.
The Role:
As a Credit Controller for Rexel, your main responsibilities will be to:
- Ensure effective control of Customers by monitoring shortfalls and taking appropriate action.
- Collect payments according to agreed terms, achieve cash collection targets and resolve and minimise overdue debts.
- Ensure all customer requirements are fulfilled and delivered on time in line with the SLA and KPI
- Monitor large commercial queries ensuring that item(s) are progressed and resolved in timely manner.
- Escalate any serious concerns accordingly to the Collection Support Specialist.
- Review payment plans when requested.
- Place customers on credit hold where necessary.
- Regular review calls and some face to face meetings with customers.
- Review accounts for legal action.
- Review order release requests.
- Utilise Sidetrade to ensure account portfolio is managed effectively ensuring To Do Lists are actioned daily and all activity logged to include invoice qualification.
- Ensure emails are actioned in a timely manner and customer account information is accurate and regularly updated with digital contacts at every opportunity.
- Ensure overtrading is monitored and appropriate actions taken.
- Complete monthly cash forecast and pre-call on all high value amounts above agreed threshold.
- Encourage customers to receive invoices electronically.
The Person:
As a Credit Controller for Rexel, you will need:
- Well-developed communication and interpersonal skills – able to build effective, long-term relationships
- Experienced Credit Controller and ideally with some understanding of Credit Risk
- Enjoys interaction with internal and external customer focus
- Some commercial awareness – understands business requirements
- Competent in financial software packages
- Competent user of Microsoft Office and Outlook
- Intermediate level of Excel, V-lookups, pivot tables etc
- Good written and numeracy skills
- Team player
This role is a FULL TIME - PERMANENT POSITION and we offer a pension, life assurance and 25 days holiday.
Rexel is an equal opportunities employer.
Rexel is a global industrial distributor serving the Electrical, PPE and MRO sectors with over 30,000 employees and operations in over 37 Countries. In the UK Rexel has over 2,000 staff working from 250+ branches.
We value people who have a sense of urgency and excitement, who demonstrate candour, insight and creativity, and thrive in an environment of change and challenge. We value people who take the company personally - being a part of Rexel UK means being part of the most exciting customer focused electrical wholesaler, a place where employees want to build their futures. Rexel is an equal opportunities employer.
Rexel UK Ltd. believes that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, Rexel UK Ltd. will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work in the UK.
