Job description

Our client, a business solutions provider, is looking to recruit a number of new team members for their growing Credit Control team, at varying levels of experience and seniority.

The team are responsible for ensuring the efficient financial management and financial controls necessary to support all business activities.

The successful candidates will be working alongside the Credit Control Manager in a busy and varied role, delivering exceptional customer service. They will be accountable for ensuring efficient and effective collections and will be responsible for dealing with incoming billing queries as they arise. To be successful in one of these roles, you will be a self-starter who can drive cash collection and influence customers and internal colleagues.

Responsibilities

· Managing part of a large ledger of over 1200 accounts

· Building a rapport and liaising with clients regarding outstanding payments and agree a deadline in accordance with the time frames set

· Identifying and analysing root causes for delays in collections of debt

· Responsible for requesting restriction of services and deicide weather to start legal action

· Reconciliations

· Negotiating payment plans with customers

· Promptly logging client queries and assigning them to the relevant department

· Answering queries directly where possible

Essential Skills

· Credit control experience

· Excellent communication, customer service and interpersonal skills

· Excellent telephone manner

· Able to demonstrate excellent attention to detail

· Strong critical thinking and decision-making skills

· Ability to listen to customers and negotiate winning solutions

· Calm, confident manner to handle potentially uncomfortable conversations

Desired Skills

· Telco industry experience desirable not essential

· Experience within an Accounts Receivable department

Job Title: Credit Controller and Team Leader

Location: Shoreham-by-Sea

Salary: £25,000 - £35,000 per annum

Full Time

For more information, please contact Joe Walker at Clearline Recruitment.

Job Type: Full-time

Salary: £25,000.00-£35,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person