Credit Controller

Credit Controller Milton Keynes, England

Shell Energy
Full Time Milton Keynes, England 10.56 - 12.04 GBP Today
Job description

OUR JOURNEY

At Shell Energy, we believe there’s a better way to power your business.

Aligned with Shell’s ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology.

We offer businesses across Britain 100% renewable electricity as standard. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. We also offer natural gas to our customers with the option of supplying green gas on request.

WHO YOU’LL WORK WITH

We’re ambitious with a pace to match, and as part of one of the world’s largest companies, the opportunity and ability to push forward is greater than ever before.

We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.

Every day we work to provide an environment where all employees feel valued, included and are able to nurture their talent as individuals and as part of a collaborative team.

A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you’ll be able to apply and develop your skills and knowledge as part of a collaborative team that’s helping to innovate.

YOUR PART IN OUR JOUNRNEY

This is a great opportunity to join the Customer Operations team to work in collections for our industrial, commercial, small and micro business customers.

Reporting into the Credit and Collections Manager, the role requires tenacity and resilience and the desire to take ownership of issues to see them through to conclusion.

The role supports our business’ aim to improve our bad debt exposure as well as our operational efficiency and cost to serve.

You will get the opportunity to work as part of a team to achieve collection targets and to put forward ideas and suggestions to address operational ideas and improve processes.

YOUR PART IN THE TEAM

Your main activities will be:
Making outbound / inbound contact with customers via a number of communication channels

Performing account, billing and payment reviews with a view to collect or corrective activity

Resolving queries, ensuring they are managed efficiently within SLA’s to obtain payment from a customer

Working with customers to reduce debt in a timely manner to meet agreed targets.

Identifying root cause and business improvement drivers

Liaising with other business areas for resolution and collections support

Mitigating Shell Energy UK credit risk and take necessary escalation action as appropriate.

WHAT YOU'LL NEED TO HELP MAKE THE BEST OF THE ROLE
Have experience of B2B debt collection techniques

Have commercial Utility (Gas/Electricity) experience (desirable)

Good attention to detail and problem solving skills

Be experienced in speaking to customers and having an assertive conversation regarding arrears on their account

The ability to make decisions and cope well under pressure

Self-motivated and can work unsupervised

Experience of managing high volume collections.

Excellent negotiation and communication skills

What’s in it for you

FAMILY FRIENDLY

Life Assurance 4 x salary

Pension scheme

Flexible working

Company maternity /adoption pay – 26 weeks full pay, followed by 13 weeks’ statutory pay for eligible employees.

Two weeks’ full paternity pay

Development opportunities

Training and coaching

Development portal to access development material and share experiences

Mentoring scheme

Apprenticeship schemes

LIFESTYLE

25 days holiday (plus Bank Holidays)

Exclusive retail discounts

Arriva bus discount

WELL-BEING

Access to Employee Assistance Programme

Mindfulness sessions

Trained mental health first aiders

Charity events to support our charity partner

ENVIRONMENT

Modern, vibrant offices

Located in the heart of Milton Keynes/London/Coventry

Smart/casual dress

Credit Controller
Shell Energy

www.shellenergy.co.uk/about-us
Coventry, United Kingdom
Tony Keeling
$500 million to $1 billion (USD)
1001 to 5000 Employees
Subsidiary or Business Segment
Energy & Utilities
2004
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