Credit Advisor (Maternity cover) Manchester, England
Job description
Function: Group Finance Operations
Sub-function: OTC
Reports to: Collections Manager
Location: Hybrid working (Manchester contract)
Role purpose:
To ensure timely settlement of outstanding invoices, through contact with customer by telephone, e-mail and letter.
To contact customers with overdue balances to establish and resolve the reason for the unpaid debt.
Key accountabilities and decision ownership:
- Liaise with customers to ensure that payments are received within allowed credit terms.
- Establish details of complex customer queries and own the resolution of issues preventing payment, through involvement with other departments as required.
- Ensure that cash receipts are identified and allocated as agreed with the customer, through provision of a remittance advice, or allocation details.
- Ensures customer contact details and contacts are up to date
- Provides statements and copy invoices to customers to enable payment
- Credit control experience
- Computer Skills (word, excel)
- Communication skills (telephone/email)
- Problem Solving Skills
- Customer Focus
- Team Player
- Ability to prioritise and work accordingly
- Organisation ability
- SAP knowledge (optional)
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
