CQC Registered Manager

Tess cic

Full Time 30000 GBP ANNUAL Today

Job description

Are you looking for a new challenge in a friendly and supportive team? Have you got a passion for delivering the highest quality care and enthusiasm for unlocking the potential in both team members and customers?

Tess was founded in 2011 by 2 directors who wanted to pursue a passion, to develop the type of company that they would want to work for, a business that reflected their own values and beliefs. The vision of Tess ‘…. that those people who are under-represented in employment, and disadvantaged in our society, are valued as equals. They will share the same opportunities to fulfil their potential and lead full and varied lives following the path they choose’ is based upon human rights principles and is applied throughout the business.

TESS is a unique service provider where every customer and colleague is valued and plays a vital role in shaping the service. We pride ourselves on breaking down barriers to inclusion and enabling people to live their best lives.

We’re looking for a Registered Manager to;

Ensure that our strong values are upheld across the team in all that we do
Take the lead on quality compliance by continually reviewing how we can meet and exceed CQC standards
Work closely with our Directors and Seniors to support the day to day service provision

Are you already a registered manager or experienced in care and ready to commit to undertake the relevant training with our full support? Do you love working with people and take pride in your work? If you are, then we’d love to hear from you. Feel free to contact us for an informal chat about the role with the existing Registered Manager on 07732061330. Although this is a full time role we are able to be flexible for the right candidate.

Please see the Job Description below, we will send you the Person Specification along with an application form should you be interested in joining our team.

Job Description

Unlocking your potential

Job Title: Location:

Registered Manager Lincolnshire

Hours: Wage:

Reports to: Board of Directors

1. Purpose Of Job:

To be the Registered CQC Manager for the company.
In partnership with the Directors and senior management team to be responsible for the operational day-to-day management of the service ensuring Tess cic’s continued compliance with relevant legislation and regulation.
To ensure excellent standards are maintained within the team.
To maximise the performance of staff, ensuring that all understand the ethos and values of Tess cic, their roles and responsibilities.
To ensure all staff are fully supported.
To ensure the best use of available resources by delivering positive outcomes for individual customers and their families, giving each customer the strongest voice with regards to decision making and lifestyle choices.
To provide a person-centred service to adults with disabilities, primarily with a learning disability, giving each customer the strongest voice with regards to decision making and life style choices.
To ensure all contractual obligations are met.
To liaise with other partner organisations and commissioners whilst considering the demands of political policy and local circumstances.
Tess cic is an ambitious, forward thinking organisation and you must be committed to developing and enhancing the services we provide so ‘unlocking the potential’ of our customers.
To provide strong leadership, delivering good financial management and ensuring service excellence, delivering positive outcomes for individual customers and their families.
To contribute to the management of the company’s resources and activities in accordance with the vision which is ‘…. that those people who are under-represented in employment, and disadvantaged in our society, are valued as equals. They will share the same opportunities to fulfil their potential and lead full and varied lives following the path they choose’.

2. Main Responsibilities, Tasks & Duties

Compliance

a To ensure the service meets, and indeed exceeds, the Government’s requirements under the Health & Social Care Act 2008 (Regulated
Activities) Regulations 2014 (Part 3)

b To ensure the service meets the requirements under the Care Quality Commission’s Single Assessment Framework.

c As CQC Registered Manager you are:

The key contact for CQC.
Familiar with CQC’s new approach to inspection and notification requirements
Responsible for the maintenance of your own registration
Responsible for ensuring the service complies with relevant regulation
Responsible for submitting notifications of events and incidents to CQC in a timely manner

d To ensure all contractual obligations are met

e To at all times deliver a service which operates within Tess policies, procedures and current legislation

f To be responsible for annual updating of all Tess Policies and Procedures ensuring that they are compliant with current legislation

Service Delivery

a To ensure the delivery of person centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible.

b To ensure the delivery of safe, personalised services to each individual customer through a robust assessment, person centred care planning and regular outcome focused reviews of services delivered. Including liaising with the appropriate external professionals, agencies and families

c To maintain a high quality service working in partnership with colleagues to manage services.

d To monitor the use of robust systems and procedures including data security and protection

e To ensure that all new referrals are responded to in a timely manner in line with contractual and organisational timescales.

f Working in partnership with colleagues to oversee the co-ordination of all staff across all areas.

g Working in partnership with colleagues to deliver services that ensure the organisation’s duty of care to the customer and staff providing the service.

h To ensure good communication and links with all stakeholders with regard to the provision of services including commissioners, customers, relatives, social work teams etc.

i Attend meetings, writing reports and delivering presentations to a variety of audiences.

j To be a part of the supervision and appraisal of staff

k To contribute to ensuring the provision of an effective out of hours on-call service.

l To ensure that systems are in place to manage and monitor compliance in relation to health and safety, risk management and regulatory compliance and in accordance with the organisation’s policies, procedures, national and regulatory bodies

m Working in partnership with colleagues, manage the services within company strategies including the implementation of management information system rostering and audit requirements

Service Development

a In partnership with the company directors contribute to the strategic development of the organisation and assist with the identification and development of strategies for the planning and delivery of quality, innovative services.

b In partnership with the company directors grow and develop services through increasing delivered hours and maximising referral opportunities.

c Attend meetings, writing reports and delivering presentations to a variety of audiences.

d To attend and contribute to Senior Management Team and Board Meetings.

e To liaise with the Tess Council and implement their suggestions in consultation with the directors.

f To implement policy ensuring that appropriate action is taken with all comments and complaints so that these lead to improvements in the service

Team Management and Leadership

a To be a part of the supervision and appraisal of staff

b Working in partnership with colleagues, to ensure that there is a coordinated and consistent approach to service provision that is cost effective and efficient making the best use of allocated resources.

c To work with directors to identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth.

d To be routinely involved in a range of human resources/staff management duties including:

Workforce Planning to agreed KPIs
Rostering
Recruitment and selection
Training - ensuring the ASC-WFDS is updated and mandatory training allocated to all staff
Supervision, Appraisal
Disciplinary/Capability procedures
Absence Management

e To ensure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities.

f To establish excellent communication with the staff team to ensure that everyone can contribute to operational and strategic developments e.g. through staff team meetings (both full and in local areas) and supervisions.

Encouraging and motivating all
listening to and encouraging staff suggestions
valuing individuals
being family friendly
leading by example
recognising excellence, effort and efficiency

g To put in place systems to ensure healthy working practices and that staff receive relevant information to fulfil their health and safety responsibilities.

h To offer advice, support and guidance to staff at all levels.

Policies and Procedures

a To be aware of changes to the law and regulations and which policies they will impact.

b Support the Directors to ensure the organisation’s compliance to these changes- to write and implement new policies and directives and review and update those already operational.

c Ensure all employees have received, read and understood all Tess cic’s policies and procedures, in particular in relation to their own responsibilities

Quality Assurance

a Working in partnership with colleagues to ensure the implementation and maintenance of an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with
Tess cic’s Quality Assurance Policies.

b Working in partnership with colleagues to ensure that services are delivered effectively and efficiently. To have clear monitoring procedures and processes in place to ensure standards are continually met.

c To ensure good and safe practice in all activities relating to customer care by putting systems in place to guide, monitor and evaluate care and services provided.

d To resolve all complaints in accordance with Tess cic’s Complaints Policy.

e To ensure the recording of all compliments in accordance with Tess cic’s
Compliments Listening and Learning Policy.

f Working in partnership with colleagues to evaluate services through regular review , annual customer questionnaires, analysis of complaints & compliments etc.

g To implement Tess cic’s Quality Calendar to continuously improve services, care and support.

h To liaise with the Tess Council and implement their quality improvement suggestions in consultation with the directors.

Resource Management

a In partnership with the Directors and senior management team ensure efficient financial administration of the services delivered, through the effective deployment of staff and budgets.

3. Personal Performance and Development

Be responsible for personal development
Clear record of ongoing professional development
Work in a way that meets the statutory requirement of employees under Health & Safety at Work.
Adhere to the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England and staff handbook
In the course of your work you should ensure work is recorded accurately and appropriately in compliance with policy and procedure and the requirements under the Data Protection Act 2018 (GDPR).
In the course of your work you should ensure that the individuals’ dignity, personality and choices are respected, that all work undertaken with individuals is person centred.

4. KNOWLEDGE AND SKILLS

Ideally a minimum of four years’ experience preferably within the field of learning disability and a minimum of two years management experience.
Formal management qualifications eg Level 5 Diploma-Leadership in Health and Social Care, or a willingness to work towards the qualification
You will possess a caring and supportive attitude towards others which is founded on respect.
You will have an effective work style which is responsive, participative and creative.
Excellent communication skills, both written and verbal particularly relating to sensitive and effective communication with customers and their carers
Demonstrate good time management and be IT literate
Demonstrates an understanding of budget management.
Demonstrates the ability to work constructively with people across the organisation and relevant external partners
Able to demonstrate personal resilience in the face of constant change and conflict
Able to deal with multiple deadlines and competing priorities
Ability to move quickly across a geographically dispersed area with limited access to public transport

5. GENERAL

Other Duties - The duties and responsibilities in this job description are not exhaustive. The postholder may be required to undertake other duties that may be

required from time to time within the general scope of the post. Any such duties should not substantially change the general character of the post. Duties and responsibilities outside of the general scope of this grade of post will be with the consent of the postholder.

Equal Opportunities - The postholder is required to carry out the duties in accordance with Tess cic Equal Opportunities policies.

Health and Safety - The postholder is required to carry out the duties in accordance with the Tess cic Health and Safety policies and procedures.

Safeguarding -. All employees need to be aware of the possible abuse of children and vulnerable adults and if you are concerned you need to follow the Tess cic

Safeguarding Policy. In addition employees working with children and vulnerable adults have a responsibility to safeguard and promote the welfare of children and vulnerable adults during the course of their work. This post requires the post holder to undertake an Enhanced DBS check

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits: