Counter Manager - House of Fraser Manchester (30 - 37.5 hours) Manchester, England
Job description
Rituals is looking for a high calibre Counter Manager to join our team in House of Fraser Manchester.
ABOUT THE ROLE
As the Counter Manager you carry the final responsibility for achieving operational and financial measures such as Conversion, ATV and Mystery Shop Results. You embrace our service philosophy and ensure you and advise our customers about our products and Rituals philosophy, in order to ensure all customers receive the highest level of customer care.
Part of your role will be to implement various innovative experiences that drive enhanced consumer action, to make the brand known to the wider market resulting in an increased awareness and customer engagement. You will inspire your teams to actively carry out our Brand Activation philosophies, in order to form long-term emotional connections to inspire them to become future brand ambassadors.
Furthermore, you will ensure continued success by constantly coaching your team and leading by example through shop floor management. You are the example for the team and report to the Senior Counter Manager, who is your mentor and the person who helps you grow.
REQUIREMENTS
Multiple years of experience in a coaching and leadership, acquired as a Counter Manager or Branch Manager in the retail/service industry.
Experience managing a busy counter, with multiple product lines.
Strong and authentic communication and sales skills.
Exceeding KPI's such as Conversion, ATV and Mystery Shop results.
Flexible employability. Our stores have ample opening hours, you want and can work weekdays and weekends.
You operate with honesty and integrity.
You are keen to be the ‘best in class’ within your profession.
You are flexible, pro-active and you enjoy creating meaningful moments for our customers.
Furthermore, you are a team player and prepared to work during the weekend and busy times like the Christmas period.
HOURS
30 - 37.5 hours per week, 4-5 days a week.
OUR RITUALS
"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals.
Rituals is about helping you slow down the pace of your busy life, about creating meaningful moments and to remind you to experience these moments with joy.
Our ambition is to become the number one global luxury brand in cosmetics. And for that we need passionate, energetic, ambitious and driven people to help us achieve our goals. This might feel like a paradox, but within our company meaningfulness and performance complement each other like yin and yang.
People are the ultimate ambassadors of our brand.
DIVERSITY AND INCLUSION
At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
It fuels our innovation and connects us closer to our customers and the communities we serve.
WHAT DO WE HAVE TO OFFER?
Rituals offers a varied role within an experienced team with enthusiastic colleagues. The salary offered is in line with market conditions and you will be given the opportunity to make the fullest use of your talents. The organisation offers you an ambitious and service minded working environment. To introduce you to the world of Rituals we have an onboarding program called get-ritualized and we have our Rituals Academy. They help you hit the ground running when you start your career with us.
INTERESTED?
If you are interested in this position and your profile matches our requirements then hit the apply button and complete your application.
We’re looking forward to your application!
