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Job description

Do you have excellent leadership skills in managing a team that are at the forefront of dealing with patient concerns? Do you have excellent administrative, communication and negotiating skills? Would you like to make a difference? We would love you to come and work with us.

• Previous applicants need not apply*

We are looking to recruit a Patient Advice and Liaison Service Manager to manage and support our PALS team. PALS support patients and their loved ones, working face to face, in writing and on the telephone to resolve concerns and problems on a daily basis. The new post holder will need to use their management skills in leading the team across all sites of the Trust and will be responsible for the line management of six staff.

On occasions, the post holder may provide the first point of contact for our enquirers who are often worried or upset and need information, advice and support, so it is vital that the post holder can show empathy while remaining calm and professional at all times at the same time as supporting the team and leading them to further success.

Candidates must have knowledge and experience of the NHS and of working in situations where patients and relatives may be unhappy. You will also have a proven track record of leading and motivating a team who at times work in very tense situations.

Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.

Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:

• Access to the NHS Pension Scheme
• Relocation allowance in line with the Trust policy
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Free staff car parking on all our hospital sites during this financial year
• In-house Physiotherapy Services
• Career development and training opportunities
• Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
• Subsidised meals at our hospital restaurants
• Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card

If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.

Please refer to the Job Description and Person Specification for more details in regard to this role