Counter Fraud, Compliance and Debt Directorate (CFCD), Economic, Serious & Organised Crime Group (ESOC) Fraud Investigator

Counter Fraud, Compliance and Debt Directorate (CFCD), Economic, Serious & Organised Crime Group (ESOC) Fraud Investigator Newcastle upon Tyne, England

Department for Work and Pensions
Full Time Newcastle upon Tyne, England 34173 - 39777 GBP ANNUAL Today
Job description

Details

Reference number

268933

Salary

£34,173 - £39,777
National - £34,173 to £34,971 Inner London - £39,150 to £39,777 Outer London - £37,520 to £39,777

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

DWP - Service Excellence - Counter Fraud, Compliance and Debt

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

63

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

Bromley, Eastbourne, Harrogate, London, Newcastle-upon-Tyne, Pontypridd, Staines, Taunton, Walthamstow

About the job

Job summary

Location

Roles can be based at the following locations:

Bromley, Eastbourne, Harrogate, London (for Marylebone), Newcastle TVP, Staines, Taunton, Pontypridd (for Ty Taf), Walthamstow.

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.

Summary

Are you interested in helping vulnerable people by tackling criminal activity? Are you motivated to deliver the right outcomes in challenging situations? The Department for Work and Pensions (DWP) could be the place for you. This is a hugely important public service and our challenge is bigger than ever.

This is an exciting opportunity to join our Counter Fraud and Compliance Directorate (CFCD) on a team committed to tackling fraud, encountered through our Economic and Serious Organised Crime (ESOC) team. You will be at the forefront of tackling serious and organised crimes against DWP, which often has links into wider criminality of modern slavery, human trafficking and identity fraud.

You will work across multiple law enforcement agencies, on high profile and serious fraud operations involving many suspects in multi-million-pound criminality.

Financial Investigator skills will also be used to conduct Confiscation and Civil investigations on behalf of DWP. Specialist training and support will be provided to help you attain a nationally recognised qualification within this field.

Job description

Your role will be varied with no two days being the same, and you will be empowered to make decisions working alongside multiple agencies.

What will you be doing as either a Criminal or Financial Investigator?

  • Lead financial investigations (criminal and civil) and/or criminal investigations into serious and organised crime against DWP
  • Engage and collaborate with colleagues, law enforcement agencies and partners across DWP and Government, on joint operations into organised crime.
  • Conduct formal briefings with law enforcement agencies, including senior police officers and leaders on the likely impact of operations. This includes press interest notifications and accurate and timely completion of Advanced Warning reports
  • Organise and participate in arrest, search and seizure procedures in accordance with Warrant legislation and Departmental guidance
  • Undertake advanced interviews under caution in accordance with the Police and Criminal Evidence Act (PACE)
  • Make informed decisions, as to the appropriate legislation and powers to be used and timelines to be imposed on investigations
  • Work closely with Crown Prosecution Service to develop evidence requirements. Prepare all submissions in relation to prosecution, confiscation and civil actions for court
  • Carry out the role of the Disclosure Officer and be able to produce accurate Disclosure Schedules and adhere to the requirements of an Exhibits Officer as required
  • Confidently use expert knowledge of the case, engage with lawyers and barristers in investigations, including understanding and progressing directions from Counsel and the Courts at pace
  • Give evidence in Magistrates and/or Crown Court and manage witnesses and victims during the investigation and prosecution process
  • Work with DWP colleagues to reduce and stop further benefit loss

Responsibilities

As an Investigator you will:

  • Lead investigations at pace, with the ability to collaborate with internal/external partners
  • Be flexible and positively embrace creative thinking to prosecute and disrupt criminal activity
  • Have strong leadership and interpersonal skills, as some roles may have line management responsibility
  • Good presentation and communication ability with excellent written/drafting skills
  • Ability to make sound business decisions, at pace, while protecting the public purse and victims
  • Demonstrate integrity and probity that inspires confidence
  • Excellent, planning, delegation and organisational skills, as well as strong negotiating and influencing skills
  • Excellent collaboration skills, representing DWP in national multi agency meetings requiring strategic decisions
  • Be able to build knowledge of the range of tools, techniques and technology used by organised crime groups to attack Government payment systems
  • Be a team player and able to work as part of a team, as well as lead activities internally and externally
  • Have the confidence and ability to deliver strategic operational briefings to large teams of partners e.g. Police, National Crime Agency (NCA) and Immigration colleagues

Person specification

What we are looking for in our Investigators:

  • You have the skills to gather, interpret and analyse complex information and data from various sources, challenging where appropriate, to reach sound conclusions demonstrating clear decision making
  • You are a confident, inspirational and driven, able to take charge of situations and provide direction to those around you, to achieve results ensuring the best use of resources
  • You have the ability to work closely as part of a team, with key partners and stakeholders within and outside of the organisation, navigating complex situations, policies and procedures
  • You can present complex information in a clear and concise manner, drawing conclusions and presenting recommendations where appropriate, outlining the considerations you have made
  • You are proactive in developing and maintaining positive and professional working relationships with diverse groups of people and organisations, prioritising the needs of the business while negotiating best outcomes for all stakeholders
  • You can interpret and work within set rules and processes, setting and monitoring progress against milestones whilst still being able to innovate in an ever changing environment
  • You have a focus on building your own and others capability, continually reviewing learning needs and development to ensure changing business requirements can be delivered professionally at pace

Essential Criteria:

Please be aware:

Security Clearance: Successful applicants for this role will need to undergo National Security Vetting to Security Clearance Level (SC) due to the nature of the role.

Please note: All candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. In certain circumstances, a minimum of 3 years UK residency prior your vetting application may be considered, with additional checks. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

In addition to the above candidates who are successful will be asked about the following before we offer them a position.

Candidates must declare to the best of their knowledge:

  • Any disciplinary finding of guilt / failure to meet the appropriate standard of conduct relating to their employment they have ever had
  • Any charge of a disciplinary offence / notification of a failure to meet the appropriate standards they have ever had where the case has not yet been concluded
  • Any past convictions, criminal findings, or police cautions, regardless of whether they are ‘spent’, they have ever had
  • The disclosure of this information will not automatically disbar the candidate from this role but we need to be aware of any event or issue which could impinge on the candidate’s credibility if questioned in court

What Checks are Involved:

  • Successful completion of the Baseline Personnel Security Standard
  • Completion, by the individual, of a security questionnaire
  • A departmental/company records check which will include, for example personal files, staff reports, sick leave returns and security records
  • A check of both spent and unspent criminal records
  • A check of credit and financial history with a credit reference agency
  • A check of Security Service (MI5) records
  • Exceptionally, if there are any unresolved security concerns about the individual, or if recommended by the Security Service, the individual may also be interviewed
  • In the event of any unresolved financial concerns, the individual may also be required to complete a separate financial questionnaire so that a full review of personal finances can be carried out
  • Checks may extend to third parties included on the security questionnaire

Desirable

  • For jobs located in Wales, the ability to speak Welsh is desirable

Accreditation Requirements:

Successful candidates must be willing to attain the mandatory Level 4 Investigations apprenticeship, required to undertake the technical functions of the role.

Please note that any required training is full time and successful candidates will be required to attend the ESOC Academy on a full-time basis for three months, plus any additional NCA training (for Financial Investigations) in addition.

In addition, Financial Investigators must be able to attain the accreditation status of Financial Intelligence Officer (FIO) and Financial Investigator. If required by the business additionally undertake Confiscator and/or Civil Powers accreditation. The timescales will be communicated to successful candidates at posting on the relevant technical functions of the role.. Candidates posted to this role must achieve accreditation via the National Crime Agency, to fulfil their duties.

Where a qualification is not achieved, it would not be possible to fulfil the role requirements and candidates will be redeployed, within CFCD where possible, following Workforce Management Policy and Procedures.

Travel Requirements - you will be required to attend:

  • Briefings and operational planning with external stakeholders such as Police, Lawyers, Barristers
  • Interviews under Caution
  • Organise and participate in arrests, search and seizure
  • From arrest location, transport evidence to office or a secure location in preparation for court
  • Attendance at Court for applications of Orders and Confiscation/Civil hearings

Successful candidates will need to be able to travel, retrieve evidence and be available at short notice. Due to the nature of the role this could be at any location nationally and during unsociable hours (both night/day and weekends). A departmental vehicle OR hire car may be made available if you hold a full UK driving license.

Behaviours

We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing
  • Leadership

We only ask for evidence of these behaviours on your application form:

  • Making Effective Decisions
  • Working Together

Benefits

Benefits including:

  • Generous annual leave - 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus bank holidays and one day of leave for the King’s Birthday. The exact number of days of annual leave will be determined by any current years of service.
  • Competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.
  • Training and apprenticeships and up to 5 days’ personal development & learning allowance.
  • Flexible/hybrid working.
  • Employee discount schemes.
  • Free wellbeing support.
  • Opportunities to make a real difference through joining forums, initiatives & charities.
  • Interest free travel loans.
  • Vodafone advantage discount scheme.
  • Highly sought after civil service pension. Your pension is a valuable part of your total reward package where:
  • The employer makes a significant contribution to the cost of your pension.
  • Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and
  • Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.

For more information, visit www.civilservicepensionscheme.org.uk

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.

As part of the application process, you will be asked to complete examples of the Civil Service Behaviours below using no more than 250 words for each behaviour. These should contain things you have done in the past and how your skills and experience demonstrate those Civil Service Behaviours.

We'll assess you against these two behaviours during the sift process (Level 3):

  • Making Effective Decisions
  • Working Together

If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.

It may help to use one or more examples of a piece of work you have completed or a situation you have been in, and use the WHO or STAR model to explain:

  • What it was, how you approached the work/situation and what the Outcomes were, what did you achieve? Or
  • What was the Situation? That were the Tasks? What Action did you take? How/what did you learn through a Review?

In the event of a high volume of applications it may be necessary to undertake an initial sift on the Lead Behaviour or both the lead and the 2nd lead Behaviour depending on numbers of applications before moving to a full sift. If so, we will sift on:

  • 1st Lead Behaviour – Making Effective Decisions
  • 2nd Lead Behaviour – Working Together

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to an interview.

**Please note the closing date for your full application is 23:55 on 27/02/2023**

Sift to be held 02/03/2023 to 24/03/2023

Interview

Those who pass the sift will be invited to a video interview held using Microsoft Teams. Interviews are scheduled to take place from 18/04/2023 to 05/05/2023, please note that these dates are only indicative at this stage and could be subject to change. Interviews will be scheduled Monday to Friday, between 09.00 to 17.00.

Communications will be electronic and/or by telephone therefore it is vitally important that you check your Civil Service Jobs account regularly, as well as your spam/junk email folder. Telephone calls may show as a withheld number, it is important that you answer so that your interview can be confirmed.

At interview you will be assessed against four Civil Service Behaviours (Level 3):

  • Making Effective Decisions
  • Working Together
  • Communicating and Influencing
  • Leadership

Preparing for the Interview

Please note that interviews will be via video using Microsoft Teams and you will need to use your personal device to access the video link. You will receive a link to join the interview at the appointed time through the email account you provide us with on your application.

The interview will take approximately 45 minutes where you will be asked a mixture of Behavioural and Strength questions. A blended interview aims to be more of a conversation at interview offering a more inclusive approach. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.

Further information about the process can be found in the Candidate Pack.

If you withdraw your application at any stage, it will not be progressed any further.

The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.

Further Information

A reserve list may be held for a period of 3 months from which further appointments can be made.

The successful candidates will be offered a posting based on their preferred location/s and will be notified of a start date following successful security checks, which is likely to be between May-July 2023. The posting offer will be made in strict merit order.

The reserve list may also be used to offer future permanent opportunities not necessarily restricted to the current locations included in the advert. They may also extend to permanent opportunities which arise across the wider DWP network. Any such offers would be made in strict merit order to all candidates remaining on the reserve list. The location and job role would be fully explained to you. Refusal of the offer would not change your reserve list position.

New entrants are expected to join on the minimum of the pay band.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Find out more about Working for DWP

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.

Important

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Location

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Apprenticeships

DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled. To support this aim you may be required to undertake a work-based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work-based qualification. Please note: a candidate’s failure to participate fully in the professional programme, once appointed, would be a breach of their employment contracts.

If DWP decides that it is no longer a requirement for you to undertake and attain a work-based qualification, it will release you from this obligation. Any decision to release you from this obligation will not be a breach of contract by DWP.

Equality and Diversity

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this search:

Equality and diversity - Department for Work and Pensions - GOV.UK (www.gov.uk)

Working Pattern

Part-time and job-sharing working patterns within working hours will be considered but must meet business needs. We will do our best to let people with existing part time contracts retain their contracted hours provided they are in line with current business needs. Please note that successful part time and job share candidates will be required to work full time for specific periods to complete all training and consolidation.

Security Information

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: [email protected].

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission here to visit Civil Service Commission

Counter Fraud, Compliance and Debt Directorate (CFCD), Economic, Serious & Organised Crime Group (ESOC) Fraud Investigator
Department for Work and Pensions

www.civil-service-careers.gov.uk/departments/working-for-the-department-for-work-and-pensions
London, United Kingdom
Peter Schofield
Unknown / Non-Applicable
10000+ Employees
Government
National Services & Agencies
1948
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