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This is an exciting time to join the Student Counselling and Mental Health Advice Service at Imperial College! We have been investing heavily in our Service to better support our students through university life. We have grown from a small team to a diverse and multifaceted group of over 30 professionals striving to deliver the best experience possible for our students.

We are now searching for a Service Administrator to work as part of a job share on Thursdays and Fridays. This is an interesting and varied role that is integral to Service’s appointment making process and triaging students at risk to clinical colleagues for appropriate support.

Duties and responsibilities

This post will, amongst other tasks, support the management of appointment bookings across the Service as part of a job share. The post holder will regularly act as the first point of contact for students visiting reception and registering for support. Under the direction of our clinical staff, they will also support liaison with external bodies such as GPs, NHS specialised services, mental health charities and other departments. As this role is part of a job share (working Thursdays and Fridays) the post holder should have excellent communication and teamwork skills to facilitate seamless delivery of work.

Given the nature of the Service, the post holder will often encounter students who may be anxious, distressed, and overwhelmed. As such it is essential that they can remain calm, compassionate, hold professional boundaries, and follow set protocols.

We ask that candidates keep in mind that this post will involve coming into contact with information about difficult and challenging experiences, so personal resilience is crucial. We support staff with regular debriefing and space to discuss when challenging situations arise.

Essential requirements

This post requires someone with strong administrative experience, excellent initiative, and the ability to make sound judgements in the face of situations that relate to the safety and welfare of students. As this post works with a large range of people, outstanding communication skills and compassion are vital. The accompanying job description provides full details on the essential requirements for this role.

Further information

Location: Based at the College’s South Kensington campus and may on occasion be required to work at the College’s other campuses. This job is office based with no working from home.

Please see our website for further details and to complete the online application process. Should you require any further details on the role please contact: Desmond Bates, [email protected]

As this post is exempt from the Rehabilitation of Offenders Act 1974, a satisfactory Disclosure and Barring Service (DBS) check, at the appropriate level, will be required for the successful candidate. Further information about the DBS disclosure process can be found at: http://www.homeoffice.gov.uk/agencies-public-bodies/dbs/ or by telephoning 03000 200 190. You may also wish to view the College’s DBS webpage for policy statements on the Recruitment and Employment of Ex-Offenders and the Secure Storage, Use, Retention & Disposal of Disclosures and Disclosure Information.

Documents

• Student Counselling and Mental Health Advice Service Administrator.pdf