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Job description

Job overview

Do you want to use your skills to make a real difference to the experience of our staff and patients?

We are seeking an IT & Clinical Systems Trainer to join our team. We have received significant national investment to enable frontline digitisation and digital innovation across the trust, making this a really exciting time to join us. Over the coming years we will be deploying many new systems and technology via a number of projects, alongside maintaining an excellent level of BAU support to our 4,000 users. This role will provide opportunities to maximise your existing skill set but also to learn new skills and to grow and develop in a range of areas. The trainer role is key to the successful delivery of our projects and to optimising the work done by our colleagues, subsequently having a direct impact on the care of our patients and service users.

***Please be aware that all applicants must have current rights to work in the UK. Previous applicants need not reapply. ***

Our team are currently based at Edward Street Hospital in West Bromwich and will be relocating to Peartree Lane in Dudley within 6 months. This role will require travel across the Black Country and a large part of the week will be spent working at other sites.

There is a requirement to work within inpatient areas

Main duties of the job

The IT / Clinical Systems trainer will play a key role in the development, delivery and management of digital systems across the Trust and support the review and development of training documentation and their contents such as End User Manuals, User Guides and Frequently Asked Questions.

You will be able to deliver excellent training in a range of ways, including face to face, via teams, with video, e-learning and written material. Your training delivery will look professional and deliver the right results for the learner - every time.

You will be required to provide floor walking support across all of our inpatient and community teams to ensure that learners are confident with the technology available to them.

You will be able to carry out training needs analysis to tailor training to organisational requirements and will respond effectively to organisational needs by contributing to the design and delivery of high quality training courses, primarily within the scope of existing and future projects within the trust. You will also have the ability to evaluate end user feedback of training courses and provide constructive suggestions to improve course content and delivery.

Our main clinical system is RiO but you will also need to train across a range of clinical and non clinical systems to support our exciting digital transformation agenda.

Detailed job description and main responsibilities

Key duties of the role include:-

• Planning training
• Creating interesting, engaging learning interventions
• Delivering training across a range of mediums, to small and large multidisciplinary audiences
• Creating videos, e-learning and written training materials
• Providing onsite training support
• Thinking outside of the box to provide innovate training solutions
• Being a digital champion across the organisation
• Undertaking training evaluation and continuous improvement cycles

To join our team you’ll need to have:

• Strong, proven and demonstrable experience of teaching and training
• Knowledge of NHS Clinical systems, preferably with in-depth knowledge of the RiO clinical system in a mental health setting
• A real desire to help people to learn, grow and develop
• Excellent communication skills, with the ability to build great working relationships
• The ability to effectively manage priorities and work to deadlines
• A strong work ethic and high standards
• A passion for providing excellent customer service

Qualifications

Essential criteria

• Educated to degree level or equivalent relevant experience in training on Electronic Patient Record (EPR) environment
• Hold a recognised training qualification or equivalent experience in training on an Electronic Patient Record (EPR) environment

Skills

Essential criteria

• Ability to work under pressure dealing with a complex range of competing priorities being subjected to frequent unpredictable interruptions
• Full understanding of business processes and the ability to incorporate these into training materials
• Excellent organisational skills and ability to act under pressure e.g. time management, prioritise own workload and that of other Trainers and to meet deadlines
• Research skills and problem solving capabilities Ability to analyse and report assessment and evaluation results
• Strong communication and interpersonal skills to work effectively as part of a team Excellent presentation, verbal and written communication skills with the ability to effectively communicate complex information on IT systems to non IT professionals
• Ability to remain calm under pressure and to be patient and diplomatic
• Ability to build working relationships with colleagues, internally and externally
• Ability to participate in working parties proposing policy changes
• Ability to build working relationships with colleagues from a variety of professional and organisational backgrounds both internally and externally

Desirable criteria

• Pro-activeness in meetings and relaying relative information as appropriate
• Able to influence people and have ability to deal with resistance to change
• Good negotiation skills
• Capable of acting as a champion and advocate of how IT can enable the NHS to achieve its plans for patients and staff

Experience

Essential criteria

• Demonstrable experience as an EPR Trainer within the NHS, delivering training to both group and 1:1 sessions
• Experience of designing, planning and delivering a range of complex structured training programmes and work plans for training sessions
• Experience of designing and tailoring training materials/manuals/handouts
• Experience of planning, designing and delivering blended and e-learning training programmes
• Experience of invigilation and examination techniques
• Experience of analysing and evaluating effectiveness of training

Desirable criteria

• Experience in the development and use of Training Needs Analysis and appropriate training solutions
• Experience of training administration such as scheduling courses, recording attendance and preparing all necessary materials and paperwork prior to training
• Experience of testing software
• Experience in managing performance and service delivery

Job Types: Full-time, Part-time, Permanent
Part-time hours: 15-37.5 per week

Salary: £28,407.00-£34,481.00 per year

Benefits:

• Additional leave
• Childcare
• Company car
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Flexitime
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Dudley, West Midlands: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Experience:

• an EPR Trainer within the NHS: 1 year (preferred)
• managing performance and service delivery: 1 year (required)
• Software testing: 1 year (preferred)

Licence/Certification:

• Electronic Patient Record (EPR) training qualification (required)
• RIO experience (preferred)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (preferred)

Work Location: In person

Reference ID: 285-2737c-CORP