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Job description

This is a Corporate Receptionist role as you will be working in an icon high profile building in Woking.

This is a great opportunity for someone who is committed and passionate about giving exceptional front of house service in some of Woking's finest buildings.

Job Description

Just Reception have an exciting opportunity for a Corporate receptionist based at one of our sites in Woking.

Your primary responsibility will be to maintain a first-class front of house reception service whilst maintaining high levels of security and safety within the building.

You will be required to deal with clients and tenants, contractors, deliveries, helpdesk requests etc, consistently delivering service excellence to the occupants of the building.

Job Purpose:

• To deliver a consistently high-end, accurate and discreet Front of House focused hosting experience to all visitors, guests and residents at the designated site(s).
• To ensure the safety and protection of residents, visitors, property and information at all times, in a knowledgeable and service-oriented manner, ensuring an unobtrusive and comfortable environment.
• To be the recognized central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.
• Demonstrate the core brand values and culture of both the client and Just Reception/ SmartSec Solutions, promoting a positive image of our customer at all times.

Roles and Responsibilities:

• Regular patrol and inspections of the building and common areas.
• First point of contact for all tenants
• Report and resolve any issues keeping the Facilities Manager updated accordingly
• Maintain/update the site folders (H&S, Fire etc.)
• Liaise with the M&E/third party contractors for any works
• Make access arrangements with tenants if/when required for the intended works.
• Maintain a high level of visibility in the reception area at all times to ensure that you meet, greet and assist residents/visitors/contractors in a professional and friendly manner.
• Correct passes are to be issued, accurate information recorded and relevant messages handed over (i.e H&S leaflets)
• Answer all incoming calls - handling general inquiries, transferring calls to appropriate persons, taking messages if necessary and taking responsibility for the switchboard where necessary.
• Issuing appropriate passes, monitoring flow of people and ensuring that all Security systems and linked items (cards, lanyards, etc) are responsibly issued and returned.
• Comply with all Assignment Instructions, including any other relevant documents or Customer protocol and use the appropriate management escalation route where necessary.
• Produce and maintain any relevant, required documentation in support of the above; proactively refer to and review the published Assignment Instructions and, familiarizing oneself with any changes and provide suggestions to improve or enhance the level of service.
• Respond to the tenant and client needs in a timely manner.
• Assist in emergency situation i.e. fire evacuation and ensure all common areas and fire exits are kept clear at all times. Contribute to security duties where appropriate.
• Maintain an alert and vigilant approach at all times, to ascertain any potential threats or changes within the work environment and take the appropriate steps in order to reduce disruption, loss or damage.
• Maintain accurate log/record of all visitors, contractors, keys, activities, couriers and incidents, including filling out the company log book.
• Assist with security duties where appropriate and as indicated by the Customer.
• Each employee has a responsibility to implement and maintain the integrated Environmental, Health and Quality Management System (EHQMS)

Reception and Front of House environment:

• Role-modelling the Just Reception core values by ensuring a groomed and professional appearance at all times; that the uniform (provided) is worn correctly and is clean, pressed and laundered.
• Ensuring the highest possible standards with all telephone call management, demonstrating a professional, calm, polite and engaging manner at all times.
• Ensuring visitors are collected from the reception or directed to the correct area promptly, with assistance where necessary, whilst maintaining awareness of all visitors in the building.
• Ensuring all paperwork is correctly filled in to the company and Client regulations and satisfaction in an accurate and timely manner
• Helping with any resident/guest queries, client requests or problems and front desk inquiries from couriers, post and correspondence related duties etc. ensuring these are fulfilled and wherever possible, exceed client expectations.
• Ensuring that the lobby, reception/waiting area and main reception desk areas are consistently kept clean, tidy and in line with Customer presentation standards.
• Collaborative approach to working with other contractors to ensure smooth, seamless operations. Regular review working practices to ensure standards are being met and remain efficient.
• Participating in any training which is in place to achieve and maintain the level of service
• Fulfilling any reasonable requests from the management team
• Please note this list is not exhaustive.

Experience and Key Competencies:

The successful candidate will hold the following experiences and competencies:

Essential Experience:

• Experience in a Concierge/Hosting/Customer facing role within the corporate environment.
• Flexible, professional attitude and adept at working under pressure.
• Outstanding written and oral communication skills
• Customer oriented with a passion for high-level service.
• Pro-active approach, whilst maintaining discretion and confidentiality at all times.
• Self-aware and motivated, able to participate in teams fully to achieve results.
• Working knowledge of Microsoft

Desirable:

• Previous security environment experience and/or security awareness training.
• Previous experience of visitor/residential buildings.
• Qualifications:
• Vocational certifications in customer Service, Client Management, Hospitality and Service.
• Key Competencies Required:
• Managing and Leading others
• Manages Self
• Decision Making
• Communication Skills
• Business Acumen & Commercial Awareness
• Operational Excellence
• Strategic Thinking (Planning & forecasting)
• Customer Management & Sales Development
• Relationship building & Networking

Schedule: Monday to Friday 8:30 am to 7:30 pm.

Job Type: Full-time

Salary: £28,221.37 per year

Schedule:

• Monday to Friday

Experience:

• Corporate/Hotel Reception: 2 years (required)

Work Location: One location