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We are looking to welcome a high motivated and enthusiastic Corporate Receptionist to the Rapport family in Glasgow.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences.

Our client is one of the most recognised global financial organisations in the world and together with Rapport you will be part of a culture that embraces innovation and new perspectives.

We offer an excellent benefits package including;

• On site gym, healthcare, and well-being facilities
• Access to our Perks at Work Benefits Portal for various discounts
• Annual Health check
• Nutritional and Mental health support
• 20 days leave plus 8 bank holidays
• One Paid Day for Charity Work
• Refer a friend Scheme
• Pension
• Life Assurance

This is a full-time permanent role, 40 Hours per week, 8am - 5pm with occasional exceptions.

Employment will be subject to a successful vetting outcome which includes a requirement of proof of a UK address for the last 6 years.

• To provide seamless guest management on behalf of the clients, including the active welcome of all employees and guests into the building, hosting, and escorting of guests when required.
• To take ownership of the reception areas, checking standards of cleanliness and reporting all faults or issues promptly
• Meeting room and events management.
• Perform room checks, ensuring that high levels of cleanliness are achieved and that all rooms have the correct branded items
• Handling external and internal calls in a professional manner.
• Organising taxis, chauffeur services, flower deliveries and to handle the invoicing related to these.
• Acting on all requests that guests might have in an efficient, friendly, and timely manner.
• To work closely with all other service providers, contractors, and the corporate services team.
• Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
• Flexible and adaptable to providing ad hoc services as and when required
• Always acting according to Rapport and the client’s standards

• An up-beat individual with integrity and a can-do attitude.
• Passionate about delivering great service and take responsibility for my contribution to the team.
• A customer focused team player who is recognized as patient, friendly, reliable, adaptable, flexible and takes pride in what they do.
• The candidate will embrace change, lead by example, and empower others through a consistently positive approach.
• Someone with a desire to be part of a winning team, where you can truly make a difference.
• Previous Front of house experience within a luxury hotel environment, premium airlines or a corporate business environment is preferred.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.