Corporate Receptionist London, England
Job description
The aim of this role is to tailor and deliver a five-star customer journey in the building for all the visitors and occupiers. You will be the first point of contact for all the team members, visitors and occupiers.
You will be expected to be intuitive in your service approach and able to communicate effectively with internal and external clients adding value to the role and the business with innovative ideas and initiatives.
The success of this role relies on building strong relationships with the occupiers, their visitors and other internal stakeholders such as the FM team and the contractors. The role also requires you to work together with other service providers on site embracing a one team approach.
In this role you are expected to use your own initiative to continuously improve the service delivery to ensure the highest levels of customer service are achieved. You would be expected to create a culture of excellence that delivers a world class service for our clients and supports the building vision and values.
Person Specification:
- Previous experience in a 5-star reception background is essential.
- Creative & Friendly approach to service
- Willingness to learn
- Proficient with MSOffice – Excel, Word etc
- The ability to Multi-task
- Previous property management experience or assisting with facilities onsite is desirable
- Knowledge of E-logbooks and helpdesks is desirable
Job Type: Full-time
Salary: £30,064.29 per year
Benefits:
- Company events
- Company pension
- Private medical insurance
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Experience:
- 5-star front of house or hospitality: 2 years (required)
Work Location: In person
Reference ID: NWST01
