coordinator Burford, England
Blue Cross for Pets
Full Time
Burford, England
21000 - 19838 GBP ANNUAL Today
Job description
Contract: Permanent, part time (15 hours per week)
Salary: £19,838 - £21,000 per annum pro rata (£8,502 - £9,000 per annum)
Location: Burford, Oxfordshire, OX18 4PF
Closing date: 26 July 2023
Interview date: 4 & 7 August 2023
We’re recruiting a Visitor Experience Coordinator to join our team to be the first point of contact for all visitors to our welcome area, providing support, guidance and direction for any enquiries from visitors.
More about the role
As the Visitor Experience Coordinator, you will be welcoming a diverse range of clientele and stakeholders to our site, ensuring they are supported with their visit from first interaction to the last in their Blue Cross experience.
Working as part of a team, supporting a harmonious positive “One Blue Cross” culture across the charity and will be willing to help everyone you encounter. The role will also be providing:
- a warm and friendly experience to all internal visitors reporting into our welcome area, providing support and direction
- administrative support for key cross directorate activities interacting with the welcome area that are located at Burford Support offices
The hours for this role are 15 hours per week over three days with the following working pattern each week: Sundays: 9am till 5pm, Mondays: 1pm till 5pm and Tuesdays: 1pm till 5pm.
About you
About you
You will be a confident, energetic, inquisitive, positive person with first class communication skills and a proven track record of delivering outstanding visitor experience. You will have a genuine desire to put people at ease and prioritise a great visitor experience whilst managing more administrative tasks in a time appropriate manner and take pride in providing a clean visitor friendly public area. Highly competent at reading people and situations and thinking on their feet, you should have demonstrable experience of defusing emotional situations and meeting the needs of people in a personable way whilst adhering to processes and policies.
This dynamic individual will embrace change and enjoy working in a team to assess and continuously improve our visitor experience. With a proven track record of introducing ideas which make customer related operations more effective and efficient, you will provide measurements to demonstrate performance of the Visitor Centre. You will be an organised administrator with an eye for detail and highly competent in using IT applications and enjoy working in a diverse environment with regular and reactive duties, interacting with different demographic groups and individual care requirements.
You will possess a high degree of emotional intelligence and personal resilience, demonstrating empathy whilst remaining pragmatic. With an interested in helping people, pets and Blue Cross, you will promote our inclusive, compassionate, and courageous Blue Cross values.
Essential qualifications, skills, and experience
- Demonstrable experience of providing excellent customer service in a customer facing environment (employment or volunteering)
- Strong communication skills, both written and verbal
- Ability to communicate effectively with a wide range of people
- Demonstrable experience of supporting multiple teams with competing needs
- Proven administration skills including working with sensitive data subject to GDPR requirements
- IT literate with MS Office and web-based databases and platforms
- Demonstrable experience of remaining calm under pressure
- The ability to demonstrate, understanding and apply our Blue Cross values
Desirable qualifications, skills, and experience
- Experience of online booking systems
- Customer service/hospitality vocational training or qualification
- Experience in public speaking, curator, or host
- Safeguarding practices
- Health and safety training
- Working with and training volunteers
- Cash handling and cashing up daily takings
How to apply
Click the apply button below and complete the online application process before the closing date on Wednesday 26 July 2023.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
To request a full job description, please email the Resourcing team at [email protected].
About Blue Cross
Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.
We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.
Pets change lives. We change theirs.
Our commitment to diversity and inclusion
We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this.
At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.
Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.
We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.
If you would like to talk to us about any reasonable adjustments or changes to our recruitment process to support you to be your best, then please get in touch either via email at [email protected], via telephone on 01993 825515 or if you would prefer a video call then we can arrange this using Microsoft Teams.
Our values
Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.
Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times
Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking
Inclusive: We value all our relationships and work in an open and positive culture where we celebrate our diverse talents and empower you to be you
Documents
Vistor experience coordinator jd, july 2023
Click to view
Department
Rehoming & Fostering Services
Employment Type
Permanent - Part Time
Location
Burford
Workplace type
Onsite
Compensation
£19,838 - £21,000 / year
Reporting To
Business Support Officer
Documents
Vistor experience coordinator jd, july 2023.pdf
Blue Cross for Pets
www.bluecross.org.uk
Burford, United Kingdom
Chris Burghes
$25 to $50 million (USD)
501 to 1000 Employees
Non-profit Organisation
1897
