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Reporting to: Service Centre Manager

Hours of Work: 40 hours

Place of Work: Warrington

Eden Springs Is the Leading Company in Drinking Water Solutions for both companies and households.

We offer innovative water and coffee solutions to businesses and households providing high-quality products and services to improve the vitality of all, whilst respecting the environment.

We are developing a purpose-driven culture that will drive an enhanced associate experience. Our goal is to attract and retain highly-engaged associates who will live our purpose in their interactions with our customers, as well as in their communities. We seek to implement an effective talent strategy that focuses on the entire associate lifecycle – onboarding to exit.

Overall Purpose of Job:

· To deliver exceptional customer service in the delivery of sanitisation and
maintenance of water equipment whilst supporting associated delivery services.

· To drive continuous improvement in customer NPS, whilst being fully engaged and
supportive of Service Centre performance metrics.

· To ensure all activity is completed in a timely manner and meets all prevailing
operational standards.

Main Responsibilities & Tasks:

Embrace the One Primo Team culture by driving the behaviors and standards that reflect the One Primo Way.

Working with the Service Centre team: -

· Ensure 95% of scheduled sanitisation and technical service is completed on time,
whilst supporting delivery of water and associated services where appropriate.

· Ensure customer equipment is sanitised to contractual requirements in line with
WHA guidelines and company standards.

· Ensure all activity is appropriately recorded at the time of completion. Obtain
customer signatures and authenticate completion of works with photographs in
line with procedural guidance.

· Understand service metrics and take appropriate corrective actions.

· Contribute to a minimum of 40% NPS score each month and review/address any
negative survey responses in a timely manner.

· All operational activity should be conducted in line with company standards and
management will perform daily, weekly audits whilst targeting 100% compliance.

· Liaise with the Service Centre Management team and Central Planning team to
ensure optimum route efficiency.

· Ensure vehicle is stocked with the correct amount of product whilst following
defined stock control measures including completion of accurate, timely load
sheets and the reporting of damaged stock.

· Ensure appropriate driving behaviors are consistently adhered to and vehicle
standards are met and maintained. Vehicle to be cleaned as required with faults
immediately escalated to Service Centre Management team.

· Ensure that the branch environment is clean, safe and well organised at all times.

· Participate in effective and productive Service Centre team meetings.

· Ensure company uniform is well presented and professional.

· Support service centre, sales, supply chain and production associates to address
time critical issues and drive continuous improvement.

· Assist with warehouse activities as required.

Profile

· Strong ability to follow fair and reasonable instruction.

· Strong collaborator in team environment.

· Good communicator on a one-to-one and group basis.

· Sound working knowledge of company’s operating processes.

· Good understanding of Service Centre customer base and associated geographies.

· Excellent attention to detail.

· Driven to deliver exceptional levels of service to customers and internal colleagues.

· Ability to work to time pressures and prioritise activity, individually and for the
team.

· Ability to communicate with, and influence where required, all associates.

Requirements

· Report to Service Centre Management team after completion of working day.

• Flexible working to ensure we maximise all identified strategic opportunities.
• This role may require occasional travel and overnight stays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Application deadline: 06/04/2023