Conversation Designer London, England
Job description
Location: London, Newbury, Stoke or Glasgow + (Hybrid*)
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri
Hybrid
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
What you’ll do
The Conversation Designer will design and build conversational customer journeys that deliver great business and customer outcomes. They will combine proactive analysis of data, engagement with key stakeholders, and a deep understanding of team & company vision, to drive great customer experiences to deliver desired outcomes. They will support the TOBi operation, working flexibly where required.
Responsible for design and build of TOBi conversations that support TOBi and Digital In-Life KPIs.- Engage with stakeholders, supports POs in contributing items to the squad backlog.
- Support Product Owners with forecasting demand and effort in Discovery, supporting solution design and implementation.
- Supporting TOBi operation – including INCs, outages which may require working flexibly.
- Supporting TOBi’s operational reporting.
- NB – Hybrid remote (home & office)
Who you are
- Great understanding of IBM Watson
- Great understanding of conversation design
- Great understanding of IT triage approach
- Great understanding of Chatbot analytics, evidence of use of customer insight and ability to problem solve
- Experience of working in an Agile environment, ideally aligned to the SAFe framework
- Experience managing senior stakeholders and influencing decisions
- Strong customer experience and strategic focus
- Capable of managing a constantly evolving backlog of work items, showing the agility to pivot based on business strategy
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
#LI-Hybrid
