Controller/Call Taker (Healthcare) Bournemouth, England
Job description
Who are we?
HTG (Health Transportation Group) is one of the UK’s largest Non-Emergency Patient Transport (NEPTS) providers, carrying out over 550,000 journeys on behalf of the NHS every year. We have a total of 11 operational bases across the UK, over 700 employees and are leading the way in delivering safe, caring, high-quality patient transport.
What can you expect?
We are looking for enthusiastic and highly motivated individuals to join our Patient Transport Service Control Team in the role of Full Time Controller/Call Taker at our Bournemouth Base.
Working as a Controller/Call Taker, you will be responsible for Planning and Controlling the daily movement of our non-emergency ambulances that are transporting the medically eligible patients to and from NHS healthcare facilities and their homes, whilst liaising with healthcare professionals, patients and their representatives to deliver an excellent transportation experience.
The aim of this role is to ensure precise controlling and planning of the ambulances, to allow patients to get to and from their appointments in a timely manner, whilst ensuring mobility and all other requirements of the booked journey are met, whilst also being the first point of contact for both patients and healthcare professionals when they call in requiring to make transport booking arrangements.
This is a full time, permanent role working 37.5 hours per week between the days of Monday – Sunday. There is a variety of 8, 10 or 12 hour shifts, between the hours of 06:00am – 20:00pm.
Salary: £22,990.50 per annum!
Main Duties involve:
- Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments.
- Allocating of physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers.
- Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff.
- To work within a team to make decisions about transportation which deliver the best outcomes for patients.
- Inputting requests for transport, both efficiently and effectively onto the computerised booking system.
- Receive and process requests for patient transport journeys, from both patients and healthcare professionals.
- This list is not exhaustive.
What are we looking for?
- Experience of working in a similar transport control environment, using logistical and planning skills.
- Ability to plan appropriate journey routes for drivers.
- Problem solving ability for any challenges that may occur during day control.
- Customer service focused and able to effectively handle sensitive situations.
- Have a good geographic knowledge of the area.
- Be able to stay calm under pressure.
What will you receive?
- Full comprehensive training for the role
- Market-leading pay rates
- Regular overtime paid above standard hourly rates
- Contractual sick pay
- Refer a friend bonus scheme – Receive £500 for each friend you refer
- 28 days of pro-rata annual leave
- Employee Assistant Programme
- A rewarding job
- Regular competitions and prizes
- Opportunity for further development into management
If this sounds like an exciting opportunity for you, then please do apply by submitting your CV for the role - you could be our next recruit!
Please be aware that a criminal record check will be requested in the event of a successful application for this role, however we would like to state that a criminal record will not necessarily be a bar to obtaining employment within HTG UK.
Job Types: Full-time, Permanent
Salary: £22,990.50 per year
Benefits:
- Company pension
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Experience:
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 13/09/2023
