Controller Leeds, England
Job description
Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades.
We now have multiple opportunities available for professional and motivated CCTV Controllers to join the team, in our fast-paced, customer focused control room.
The position:
- Permanent
- 4 on, 4 off, night shift pattern: 19:00 to 07:00 hours (12-hour shifts)
- A valid SIA CCTV licence and Security Guarding/Door Supervisor licence is essential
Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:
- Excellent rate of pay - £11.25 per hour
- Wagestream – instantly access up to 50% of your wages before pay day
- Overtime available (premium rate with length of service)
- Holiday entitlement - 28 days paid per annum, increasing with length of service
- Employee Assistance Programme (EAP)
- Private Health Care Scheme (with length of service)
- Employee Recognition Scheme
- Pension scheme
- Ongoing training
- Cycle to Work Scheme
Main responsibilities:
- To clock Guards on and off Timegate and book check calls, on and off. To follow up any issues, discrepancies, lates, escalate where necessary and communicate accordingly with the client.
- To monitor CCTV activations on relevant systems to check the site is secure, take control of cameras and give audio warnings where applicable. To assist with reporting of camera faults and checks.
- To maintain communication with clients via email and telephone to gain new information such as alarm and/or door codes or to confirm guarding details. To locate Guards, create the shifts on Timegate, for all new client requests, and populate where feasible.
- To sign in and out all keys (including vehicles) to all employees coming into the Control Room and to ensure that no keys are lost. Any losses must be reported straight away (key management).
- To assist with driver sheets by checking through the diary and scheduling times/locations, including site lock ups and patrols and to make adjustments if the client request changes. To gain up-to-date information for Mobile Response drivers so that they can investigate intruder alarms for key holding.
- To carry out additional duties, as required.
Required skills and attributes:
- A valid SIA CCTV licence and Security Guarding/Door Supervisor licence (essential).
- Excellent communication skills, both written and oral.
- Strong Computing skills.
- Strong customer service skills.
- Outstanding telephone and call handling ability.
- Flexibility and reliability.
- Ability to work under pressure.
- Be able to provide all the documentation and vetting information requested which includes being able to supply a full 5-year work/education history.
Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations, but also to the positive promotion of equality of opportunity in all aspects of employment.
Job Types: Full-time, Permanent
Salary: £11.25 per hour
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
Schedule:
- 12 hour shift
- Night shift
Experience:
- CCTV controller: 1 year (preferred)
Licence/Certification:
- SIA CCTV licence (preferred)
- SIA DS or SG licence (preferred)
Work Location: In person
