Control Room Operator, Customer Services Swindon, Wiltshire, South West England, England
Job description
We are looking to recruit a Control Room Operator to work within our busy customer services team, in our 24 hour Control Room, supporting the vulnerable and elderly residents of Swindon by providing professional, compassionate support.
This will include answering calls from Homeline customers, assessing their situation and taking the appropriate action, supporting the Homeline Response Officer to carry out their duties and responsibilities. You will also take out of hour’s emergency customer calls and respond to emails.
Your next role
Ideally you will have previous experience within a similar environment, although full training will be given. If you have good communication skills, with the resilience to be able to deal with potentially difficult/stressful emergency situations, together with lots of initiative and a passion to learn, we will support you in developing a career with Swindon Borough Council.
This role is working shifts to cover our 24x7 operation including weekends and bank holidays. The hours are currently 7am to 7pm (4 on 4 off rota).
Candidates must be fluent in the English language (as a requirement of Part 7 of the Immigration Act – for the effective performance of a customer-facing role).
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.
Your next steps
Read the role profile and select the Apply button where you will be redirected to the Swindon Borough Council website to complete our online application process. Clicking the ‘Apply’ button on this job website is not an application, you must register on the Swindon Borough Council website in order to be considered for the role.
For further information about the role, please contact Abby Ayre, Customer Operations Manager, mobile 07989 387720, email [email protected]
If you are experiencing technical issues submitting your application please email [email protected]
