Control Room Administration Assistant Hammersmith, England
Job description
In Hammersmith and Fulham, our parking enforcement team strives to provide a high quality of civil enforcement action to facilitate free movement of traffic and quality rotation of parking spaces both within our car parks and on street. Educating the public and enforcing our parking restrictions helps us maximise compliance. By providing residents, visitors, and businesses with easy access to parking, we contribute towards making Hammersmith and Fulham a great place to live and work.
Our Control Room Administration Assistants have continued to play an essential role in the widely recognised great improvements in the parking enforcement service.
Essentially, the person appointed will be expected to deliver excellent customer service and must be able to demonstrate good communication (both verbally and in writing), numeracy and interpersonal skills.
Performing radio communication duties will be a vital responsibility of the person appointed. The person must also demonstrate a commitment to a team approach and motivate others to achieve service objectives.
To complete the restructuring process, we are seeking to recruit highly motivated and competent individuals for the challenging post described below.
London Borough of Hammersmith & Fulham is fully committed to equal opportunities in service delivery and employment. We welcome applications from everyone irrespective of gender, sexuality, and ethnic group.
We encourage applications from women as they are currently underrepresented in the Service.
Job sharers are welcome.
Please refer to the Role Profile for more information.
Role Responsibilities:
To act on all messages received via the radio and respond as necessary and to transmit any messages to staff.
To carry out administrative duties, dealing with client requests, CEO requests etc.
To ensure the accurate recording of information for various Council departments and the Police.
You will need to possess good literacy and interpersonal skills as you will be dealing with different stakeholders on a daily basis and recording information on various systems. You will also need to be able to use your initiative, work with minimum supervision and able to follow procedures and guidelines.
The working week is 36 hours worked on a 5-day rota system, which will include working Saturdays. Normal operational hours are from 8.00am to 7.00pm, with most shifts worked between 8.30am and 6.30 pm.
You will need:
- To ensure the accurate recording of information for various Council departments and the Police.
- To ensure all radio messages are dealt with efficiently.
- To ensure all procedures are followed at all times.
- To direct the route of the removal vehicles.
- To report problems e.g. defects to meters and machines, signs and road markings, acts of vandalism, on-street trading etc.
People Values:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.
We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.
Recruiting for Attitude:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
Complex problem-solving
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.
Critical thinking
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.
Creativity
You take approaches that demonstrate how doing things differently and creatively changes the dynamic in situations. You can apply creative solutions that deliver hard outcomes.
People management
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.
Coordinating with others
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.
Emotional intelligence
You have a high degree of self-awareness and self-regulation in a wide range of situations from one-to-one conversations to team and group dynamics. You can recognise motivating factors and demonstrate empathy appropriately applying a wide range of adaptive social skills.
Judgement and decision making
You can take rational and evidence-based decisions and take responsibility for your decisions and actions. Where there is ambiguity or a lack of evidence you can demonstrate the ability to understand the environment and show flexibility in applying your judgement.
Negotiation
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding how to structure and undertake successful negotiation on an organisational-wide level.
Service orientation
You must be unequivocal in your commitment and drive for outstanding service delivery. Both in terms of the quality of products and work delivered as well as the achievement of objectives. You and your team can demonstrate how your overall contribution to the organisation and service delivers to our organisational aims and objectives.
Cognitive flexibility
The ability to recognise the environment in which you work and adapt and shift to this environment to maximise your own personal achievement and lead others in the same approach. Applying cognitive flexibility to situations of significant change and transformation.
Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
